Maestro Property Management Suite

Front Office (PMS)

The Maestro™ Property Management System (PMS) is widely installed at hundreds of full-service hotels, resorts, and budget properties where it is recognized for its ease-of-use and extensive functionality. NORTHWIND's use of cleanly designed screens, and its single-database seamless integration with all Maestro™ hospitality modules from Sales and Catering to Spa & Activities Management, offers properties optimum operational efficiency. While supporting many interfaces including credit card processing, video check-out, call accounting, POS, and electronic lock interfaces, Maestro™ also offers two way real-time Web reservations to accommodate the demands of today's competitive eCommerce hospitality market. Available in both Windows® and UNIX® versions, NORTHWIND provides products to satisfy the needs of nearly all hospitality, lodging, and conference center operations.

Maestro Sales & Catering

Maestro Sales & Catering integrates your hotel’s operation with its other systems including PMS,Spa & Activities Management, yield management, and accounts receivable without having to install a complex web of interfaces, or sacrificing functionality. Maestro’s robust Sales & Catering system is fully linked to your entire property database so your sales staff has the confidence to sell to the last guest room and function floor because they know room availability is always real-time and accurate.

Spa & Activities Management

Spa enables resorts, properties and clubs to schedule and bill for the use of their facilities and activities with real-time integration to the Front Desk, A/R and Guest History modules centralizing client information,& billing. The system is designed to facilitate the managing of facilities without limitation. This functionality enables resorts, properties and clubs to schedule and bill for the use of these facilities and resources in simple or complex combinations.

Yield Management

To maximize your property’s revenue, Maestro™ PMS includes a fully integrated real-time Yield Management system. Maestro™ also provides management with the unique ability to access its entire customer information database with data mining and productivity tools such as spreadsheets, word processors, and report writers, and our own Maestro Analytics.

Accounts Receivable

Maestro A/R and Group Billing simplifies your guest and group accounting by handling billing for all individual and corporate accounts with inter-module integration. All parts of your system that handle guests or group services have direct access to the Accounts Receivable module to allow maximum flexibility in generating invoices and collections. Open folios may accept postings from a variety of modules and combine postings on one folio for concise presentation to your clients.

Maestro Condo Owner Management

Also included is an in-depth fully integrated Condo/Ownership accounting module that provides multiple ownership classifications, flexible period configurations, rental pools, fixed expense programming, and revenue distribution formulas.

Condominium & Timeshare Enhancements

4-Diamond resorts are using Maestro Condominium and Timeshare Owner Management Modules as part of their business strategy of selling ownership units to finance new project development.

Work Order Maintenance Scheduling

The Work Order Maintenance module supports operational activities of management and staff responsible for the maintenance and repair coordination of Properties, Conference Centers, Rooms and items within these facilities allowing guest room maintenance to be scheduled far in advance to coincide with periods of low forecasted occupancy.

ResEze Internet Suite

It is estimated that in the next three years 20% of all hotel reservations will come from the Internet. To enable independent hotels and chains to take advantage of the growing Internet revenue opportunity, NORTHWIND developed ResEze™ to empower guests to make reservations on-line right from a property’s own Web site or other location. ResEze™ provides the ability to allow guests to have on-line real-time direct access via the Internet or your intranet to property availability to book their own rooms, and offers instant confirmations that are so important for corporate guests, travel agents, tour operators and wholesalers worldwide. ResEze™ is fully integrated with Maestro™ property management and its yield management system for optimized room rate delivery on every reservation, corporate group, or leisure.

Maestro GDS+

Property operators can increase their room revenue and reduce labor costs in their reservation departments with Maestro GDS+. NORTHWIND’s on-line real-time GDS reservation engine, Maestro GDS+ provides Maestro™ users full access to a wide range of on-line distribution channels, ranging from direct GDS connectivity to travel portals and on-line travel agencies.

Fine Dining Point of Sale (POS) & Table Reservations

The new Maestro Fine Dining POS & Table Reservations increases revenue potential and guest service for individual hotels or property groups by linking multiple outlets and separate properties with a guest's record on one central database for guest recognition and cross selling. Maestro Enterprise Point of Sale utilizes economical touch screen terminals and handheld units for order taking, and is integrated with all modules of the Maestro Enterprise suite of hospitality applications enabling properties to operate more efficiently. Maestro Online Table Res is the industry's first Internet restaurant reservation system that enables hotels to keep more revenue on property by allowing guests to make dining reservations from a hotel's website as they book their room.

Interfaces

Maestro Property Management interfaces to all popular third party vendor applications including call accounting, point of sale, telephone switches, in-room services, and credit card processing for better guest services and more efficient operations. See our published interface listing for complete details.

Special Functionality

To increase property efficiency, Maestro™ offers a “one button” Night Audit processes that provides your hotel with an instant audit without the need to shutdown interfaces while it automatically archives folios and daily reports. The system is equipped with a powerful Activities Scheduling & Billing module to enable custom group package configuration of third party services to streamline large blocks of reservations. NORTHWIND is recognized in the hospitality industry for its service-focused approach to technology. All of Maestro’s™ modules can be customized to meet the requirements of your operation’s unique needs without affecting system support.

Maestro Analytics - Business Intelligence Technology

Maestro Analytics is a Business Intelligence (BI) tool, which provides an innovative interface to an organization’s operational data sources. The product uses an associative data model, and with its intuitive point-and-click interface, end-users can become productive after only an hour of training. Maestro Analytics applications can be run distributed using a standalone executable or centralized over an Intranet or Internet to a Java-enabled browser.