Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.


View Your Selection(s)

About Us

Maestro boasts an over 40-year legacy of developing innovative hospitality software, with a reputation for advanced, flexible technology and an unrivalled dedication to outstanding customer service. Founded in 1978, Maestro is a privately held, international company with its corporate headquarters in Markham, Ontario, Canada and a client base spanning over 20 countries. Maestro has proven itself as a top tier provider of hospitality technology solutions that fit both the operational and management needs of our hotel and resort clients, and takes pride in its exceptional client service record that has long been recognized as one of the best.

Maestro was first to market with a fully integrated Windows PMS and Sales & Catering solution, and is continuing that trend with leading edge web and mobile based solutions. Platform and deployment independence present Maestro as an investment that will continue to grow and adapt as new technologies emerge.

At Maestro, we believe the best way to be successful is to provide the software and services our clients need to be successful themselves. We have a personal commitment to protecting our client’s investment, and demonstrate that commitment by listening to our clients. and incorporating their input into the development of our software and delivery of our services. Our goal has always been to provide software and support geared to help our clients generate more revenue, create a productive working environment, and maximize staff efficiencies. The success of our clients is the motivating force behind every action at Maestro; our company philosophy is to work in partnership with our clients to supply technology tools that help them better serve their guests and contribute to their bottom line.

Corporate Office 65 Allstate Parkway, Suite 100, Markham, Ontario L3R 9X1
President: Warren Dehan
Sales Contact Toll free north America: 1-888-NORTH88 (1-888-667-8488)
Phone: 905-940-1923
Support Phone: 905-940-1924
Accessibility Policy View
Community Involvement View

Website Feedback Language

Northwind Canada Inc. (“Northwind” or “Maestro”) is committed to providing excellent service to all clients including persons with disabilities. Maestro’s goal is to create an environment that is inclusive to all members of the community. Maestro focuses on identifying, removing, and preventing barriers for persons with disabilities Maestro’s Policies and Procedures comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation. These Policies and Procedures will be reviewed and updated regularly in efforts to increase accessibility for persons with disabilities.

Feedback Process:

Comments and feedback about the delivery of services to persons with disabilities are welcome, as it may help identify areas that require change and assist in continuous improvement. Feedback will be addressed immediately, although some responses may require a more in-depth review

To provide feedback or suggestions please contact us using any of the following methods:


ATTENTION: Human Resources

By Phone:

905-940-1923 ext 245

In Writing:

ATTENTION: Human Resources

65 Allstate Parkway, Suite 100

Markham, Ontario L3R 9X1


Maestro is a proud supporter of Ronald McDonald House Charities and the Adopt-a-Room program.  Ronald McDonald House Charities (RMHC) Toronto keeps families of seriously ill children together and close to the care they need. The Northwind Canada room supports families during challenging times, and we are privileged to play a small role in the admirable efforts of the staff and the house.  To learn more about the house and their purpose visit or

Multi Property Management

Maestro has extensive experience providing multi-property hotel groups and chains with powerful, yet flexible, enterprise-wide system solutions. Whether you want centralized SaaS (software as a service) processing and database hosting from your corporate VPN, or for every property to operate as a standalone unit, Maestro Multi-property management will accommodate your varied and unique requirements. Hotel group operators rely on Maestro to automate their business with an easy to use enterprise platform that provides centralized controls and reporting while enabling each property to run at maximum efficiency.

The advantages of standardizing with Maestro Multi-property:

  • Centralized chain wide database allowing for easy cross selling of properties & amenities, and a single client profile for greater guest recognition
  • Corporate collection and individual property performance metrics and guest behaviour reporting from a single central data repository.
  • Increased efficiencies and productivity with centralized, standardized operational procedures across all properties.

Cloud or on premise, the choice is yours

Whether your needs dictate a cloud solution or an on-premise implementation, Maestro offers a robust, PCI secure, feature identical, stable solution for any environment.

Available as a browser-based (hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team. On-premise and self-hosted can be deployed as browser-based, Windows, or a hybrid of both simultaneously!

Regardless of which implementation model you choose, rest assured that you are investing in the leading PMS for independents and multi-property groups. Should you wish to switch from Cloud to on-premise or vise versa, there are no licensing fees to switch.

Deployment Options

Maestro’s minimum specifications for hardware and operating platforms for the various deployment options available;

  • On-premise using Maestro Windows (Client/Server install)
  • On-premise using Maestro Web (browser-based install, browser access only)
  • On-premise hybrid using both Maestro Windows & Maestro Web
  • Self-hosted using Maestro Windows and/or Maestro Web
  • Cloud hosted using Maestro’s Cloud Services (browser access only)
  • System Requirements

Front Office, CRM & Guest Engagement

Get connected with Maestro’s guest-centric Front Office, aligning all operating departments in the single goal of exceeding guest expectations.

The Maestro centralized environment connects CRO, FD, Housekeeping, Spa, Activities, Housekeeping, Sales & Catering and A/R into a single consolidated view. Keeping all service ambassadors instantly informed of guest needs and armed with the foresight to offer what the guest hasn’t realized they need.

  • Multi-property on a single image database
  • Single Guest Profile with history
  • Automated CRM
  • Built in Yield & Channel Management
  • Integrations to hundreds of third-party systems
  • Group Block & Billing
  • Centralized Accounts Receivable
  • Housekeeping & Workorder
  • Data Analytics & reporting

Sales & Catering

Designed for hotels, resorts & conference centers to meet and exceed the evolving needs of meeting & event planners. Automated, intuitive contact CRM and team communication tools, freeing operators from administrative tasks, improving internal communications and allowing the operations team to focus on the client.

  • Multi-property, single account history
  • Full contact management
  • Automated CRM & task messaging
  • Secure digital contracts with e-sign
  • Multi Room availability display options
  • Diverse Budget, Pace and activity reporting
  • Online attendee & planner portal
  • Direct rooming list, rates & availability access
  • Integrated online guest management capabilities

Spa & Activities

Increase revenues and guest satisfaction with Maestro’s Spa & Activities Module. The powerful single guest profile, with full history, allows operators to acknowledge Day & Stay guests personal preferences and anticipate guests needs before they happen.

Maestro’s sophisticated scheduling and billing application facilitates total spa operations, activities and classes. Integrated with Front Office, Sales & Catering and A/R, linking the guest to all operating departments for whole stay recognition from pre-arrival correspondence to billing.

  • Multi-property, single profile with history
  • Automated CRM & guest itinerary
  • Mobile therapist schedule
  • Digital in-take form(s) with e-sign
  • Scheduling, pricing & treatment controls
  • Staff, guest & health needs conflict controls
  • Spa & Guest room packaging
  • Online Spa & Activities booking

ResWave – Integrated Booking Engine

The innovative guest-centric ResWave web booking engine offers a scalable and customizable booking engine. Ideal for the independent brand who wants to stand out with a Booking Engine that show cases each property’s uniqueness and experiences, and does more than just book rooms.

100% real-time and fully integrated with Maestro to help maximize online revenues across Rooms, Spa, and Activities, improving guest service and lowering the cost per reservation, by driving reservations direct to your website. No need to manage multiple interfaces. Rates, yields, availability and channel controls remain within Maestro’s powerful Front Office yield management.

  • Customizable to mirror property branding
  • Mobile optimized
  • Guest Rooms and enhancements
  • Spa for stay or day guests
  • Activities for stay or day guests
  • Real time rates, availability and inventory
  • Owner portal
  • Group attendee & planner portal
  • Loyalty enrollment & portal
  • Member portal

Mobile Guest Engagement

Allow your guests to self-serve from their phone, tablet or desktop. Maestro offers real-time, integrated, mobile guest engagement solutions to allow your guests to customize their experience they way they want.

  • WebPro* - Mobile pre-registration
  • Mobile post check in survey
  • Online prepayment portal
  • Mobile check out

Thank you, your submission has been received.

Mobile Operations

Take Maestro on the road or around the hotel. Smartphone and tablet friendly apps designed to improve guest service and efficiencies for the operations team on the go.

  • Mobile Management Dashboard
  • Digital Registration Card
  • Mobile Housekeeping
  • Digital Spa & Activities in-take form
  • GEM* Survey Administration portal
  • Mobile Spa therapist portal
  • Guest folio display

Analytics & Business Intelligence datamining

A fully integrated Business Intelligence module, Maestro Analytics, takes the volume of data your organization collects and turns it into meaningful information that management and staff can use in day-to-day activities, marketing efforts, budgeting and forecasting.

  • Customized Dashboards per Maestro Module
  • Web, Windows or both accessible
  • User access security-controlled
  • Print or export data to excel
  • Predefined performance metric dashboards
  • Real time data for real time decisions


Flexible Membership management for small or large member environments. The Maestro single client profile allows Front Office, Spa, Retail and Loyalty to recognize, reward or bill directly to the member account. Create the membership program that suites your guests with flexible dues, discounts or minimums, by an individual member or groupings of members.

  • Multi-property single profile with history
  • Member e-messaging & e-statements
  • EFT – electronic funds transfer
  • Primary & secondary member relation controls
  • Interval & re-occurring billing
  • Online Member portal
  • Integration with Spa, Retail and F&B for discounts and billing
  • Member card management

Retail POS

Ideal for Spa or Gift Shop retail management. Integrated with Spa, Front Desk, Member & Owner for easy billing and automated discount acknowledgement. When combined with Maestro Spa, tracking and consumption of professional stock can be managed separately from regular retail sale items.

  • Inventory controls
  • Commission & Gratuity controls
  • Bar code scan
  • Discounting & Member discount aware
  • Inventory reorder controls
  • Integrated Owner, Member & Gift card billing
  • Cash drawer integration
  • Property branded receipts

Owner & Vacation Rental Management

Recognizing that Condo and Vacation rental each have their own specific requirements, the Owner Management module is designed to streamline the operation for each specific functional requirement. From Owner reservation controls to accounting, this module offers a unique feature set to accommodate the flexibility and needs of those who manage Condo & Vacation Club.

  • Multi-property single Owner profile
  • Owner e-messaging & e-statements
  • Flexible Owner availability & billing controls
  • Online Owner booking, availability & statement portal
  • EFT – electronic funds transfer
  • Unit availability, intervals, status & rental pool controls
  • Equalization of rental revenues or Unit booking
  • Tracking of charges, payments, receivables & balances


A guest loyalty engine that allows Hotels & Resorts to design their own uniquely branded program. The Maestro Loyalty engine allows properties to reward loyalty members outside of the guest room box.

  • Multi-property single loyalty profile
  • Reward on room revenue, stays, spa, F&B and more
  • Online Loyalty sign up & member portal
  • Recognize, track & report on member preferences
  • Multi-tiered programs
  • Multi-tiered rewarding

Gift Card

Maestro’s Gift Card module allows properties to use their own branded and personalized Gift Cards as a recognized form of payment in all Maestro modules. Easily track, sell, swap or void cards as needed.

  • Integrates with industry standard cards
  • Easy activation, reload & verify of balance
  • Bar code & magnetic strip
  • Lost card controls
  • Track purchaser & recipient per card
  • Full A/R reporting and transactional history
  • Online Gift Card Activation & Sales

Work Order

The Workorder management module is designed to support the operational activities of the teams responsible for maintenance & repair. Maestro’s module integration increases internal communications and efficiencies with automated messaging and updates on the status of guest rooms and public spaces. Ensuring operating departments, Front Desk, housekeeping and maintenance are all functioning cohesively.

  • Workorder generation with unlimited text
  • Schedule and track activities & status
  • Assign by trade or 3rd party supplier
  • Batch creation for reoccurring activities
  • Email notification of workorder assignment
  • Cost & Materials tracking
  • Integrated Owner, Member & A/R billing
  • Item tracking with warranty & warnings alerts

Guest Experience Measurement, GEM*

Maestro’s Guest Experience Measurement, GEM*, provides seamless, real-time integration with instant access to relevant guest feedback, intelligence and insights to encourage operational excellence, meaningful differentiation, and a sustainable competitive advantage.

  • Customized property branding of surveys
  • Mobile Optimized
  • Customized survey questions
  • Integration of survey results to Maestro client profile
  • Post check-in & post checkout survey options
  • Multiple survey length options
  • Web administration portal and response tracking
  • Robust and customizable reporting
  • Survey incentives and controlled social survey sharing

Interfaces, Open API & GDS/OTA Integration

We play well with others! Boasting over 600 established vendor interfaces. Maestro supports many interfaces using a direct interface with your chosen vendor using the vendors proprietary interface specifications, using HTNG/OTA standards, or using our own Maestro API, named Genomi. Additional interfaces may be supported using the Comtrol Lodging Link PTS Software and should a required interface not be included in our list; Comtrol supports hundreds of third-party vendor systems.

If an unlisted interface is required, please contact us to discuss if the interface has been investigated previously and for available option. Maestro regularly develops interfaces for new products add provide an API to third parties wishing to integrate with Maestro. View Full List


Maestro is PCI certified and may be deployed as a Web Browser and/or Windows application, locally On-premise or hosted in the Cloud, maintaining Maestro as an investment that will continue to grow and adapt as new technologies emerge.

GDPR – Global Data protection Regulation and Maestro Compliance Status

This document is intended for current and prospective clients of Maestro products, addressing the entire Maestro Suite, the ResWave Booking Engine and the GEM Guest Feedback system (collectively “Maestro”). This document addresses the status of our products to help you ensure that our products fit in with your Global Data Protection Regulation (“GDPR”) obligations.


Support & Services

Maestro is invested in helping clients achieve their guest service, operational and revenue goals 24 hours a day/ 365 days a year built on our reputation for outstanding service and support. Our Diamond Plus service initiative is a unique service that provides a comprehensive suite of services and tools designed to maximize operating and efficiency and staff productivity.

Diamond Plus Service, delivered from our 24/7, North-American based support center is an integral part of the standard Maestro offering for each and every Maestro client.

  • 24/7 Call center support
  • Free version upgrades
  • On demand live 1 on 1 refresher training
  • In application user guides & tutorials
  • In application live chat & email support
  • Complimentary live learning webinars
  • e-Learning user website
  • Professional productivity audits
  • Maestro User’s Conference

To reach our support team for immediate needs, please call 905-940-1924, email or click here for service request form

eLearning User website

Maestro’s eLearning website is an online learning center exclusively for use by Maestro clients. Divided into easy to use courses for each Maestro module, the wide breadth of lessons guide users through the key features, functions and reports allowing users to learn at their own pace and on their own time. Each properties management team has the ability to guide & track the lessons completed by each user.

Ideal for beginners, refreshers or new feature learning. Click here to request an eLearning portal log in;