Maestro PMS by NORTHWIND Letter from the President
To Our Clients and Hospitality Industry Friends,
No other industry in the world understands the importance of client service as well as those of us in Hospitality.
NORTHWIND believes the best way to be successful is to provide the systems and services our clients need to be successful themselves. We have a personal commitment to protecting our clients' investment, and demonstrate that commitment by listening to our clients and users and incorporating their input into the development of our application software and delivery of our services. Our goal is to provide systems and support geared to help our users generate more revenue, create a productive working environment, and maximize staff efficiencies. Our company philosophy is to work in partnership with our clients to supply technology tools that help them better serve their guests and contribute to their bottom line.
As our clients' needs have grown, so have NORTHWIND's product offerings. We have expanded our applications to automate all operational areas of complex destination resorts, full service corporate properties, and entire hotel chains. We understand that each hotel operator has unique requirements, so we make our systems adaptable to our clients needs to run under Windows, Unix, Linux, and in browser-based thin client environments to accommodate all technology philosophies. To provide our users with stronger guest service tools, our Maestro systems utilize real-time, single-image database technology that adapts to our clients' requirements to capture all guest information for marketing and guest preference tracking.
In response to requests from our users, NORTHWIND recently introduced our Diamond Plus Service program geared to provide clients with specialized training and support offerings to enhance their profitability and efficiency. Our Diamond Plus Service initiative will soon include 'Maestro Ed' customized training workshops held in our offices, over the Internet, or at our clients' properties; Yield Management consultation and strategy counseling to maximize client revenue; Web site analysis and booking page design to help clients increase Internet booking volume; and a FAQ area on our Web site to answer everyday system queries. We also offer data mining to enhance marketing programs; hotel performance auditing to improve operational efficiency, and customized report design to meet each property's needs.
The success of our clients is the motivating force behind every action at NORTHWIND. We are in partnership with our clients to provide the best technology and most effective support services possible to make their operations more profitable and efficient. NORTHWIND is successful only when our clients are successful.
President & CEO
President, US Operations