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Maestro was the one that knocked our socks off! We went with Maestro with the idea that if it worked well for the Grand Prairie hotel in Alberta, we'd roll it out across the rest of our hotels…The major thing that caught my interest was that Maestro was designed for a...
Revenue Managers - Feeling on Edge? Here's a Way to Stop Costly Pricing Mistakes
May 6, 2013 | Posted by: mfrancis
by Marco Benvenuti, Co-Founder/Chief Analytics & Product Officer Duetto Research As revenue managers, we’ve all been there: Someone inputs the wrong price, forgets to switch a third-party channel back on after a big block of group business cancels, or is slow to react to a significant change in demand.
The 10 Magic Phrases of Customer Service
March 19, 2013 | Posted by: Lee Ann
Principles of customer service are nice, but you need to put those principles into action with everything you do and say. There are certain "magic words" that customers wants to hear from you and your staff. Make sure your employees understand the importance of these key words:
The Gap Between Social Media and Business Impact: Introducing the 6 stages of social business transformation
March 13, 2013 | Posted by: Lee Ann
In business, social media is becoming a lot like email: every company has it. But, unlike email, organizations haven’t mastered how to effectively communicate through the likes of Facebook or the tweets of Twitter.
Urgent wake-up call – time to create a sense of urgency in the travel booking path
March 11, 2013 | Posted by: Lee Ann
The number one goal of any travel company is to increase conversion. The higher the conversion, the better the profit. You’ve heard it many times before. There are, of course, multiple and age-old methodologies to achieve this goal. Current disruptive technologies like mobile, social and – the far lesser talked about – analytics play a huge role in achieving this goal in perhaps more efficient and fruitful ways. But as social and mobile get the lion-share of attention, what about their arguably lower profile cousin, analytics?
Hospitality's Mobile Expert Asks: How Guest-Centric is Your Mobile Strategy?
March 11, 2013 | Posted by: Lee Ann
Today's travelers expect hotels to deliver upon their mobile expectations; RoamingAround brings 'everything mobile' to hotels, from Mobile Key by OpenWays and Mobile Apps to Mobile Payments and Mobile Offers PLUS amplified, strengthened cellular coverage
3 Ways to Ensure your Hotel or Resort Dominates Facebook Graph Search
March 6, 2013 | Posted by: Lee Ann
Social Media, Customer Relevance and the Explosion of Big Data: A Formula for Driving Customer Engagement and ROI
March 5, 2013 | Posted by: Lee Ann
Google expands Hotel Finder—how can hotels benefit?
February 14, 2013 | Posted by: Lee Ann
By Jena Tesse Fox
Digital IQ: Hotel brands doing it right and what it means for you
February 14, 2013 | Posted by: Lee Ann
The latest research on the hotel front offers a comprehensive look into the digital competence of 52 hotel brands, providing background and deeper insights into what makes a successful hotel brand in the digitally connected, global economy. Compiled by the team led by Scott Galloway, founder of L2 Think Tank and Professor of Marketing at NYU Stern, the detailed, and well-considered report highlights the importance of digital dominance for hotel brands of all sizes:
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- Revenue Managers - Feeling on Edge? Here's a Way to Stop Costly Pricing Mistakes
- NORTHWIND-Maestro PMS Celebrates 35 Years of Stability, Technology Innovation and Passion for Providing the Industry's Leading Service for Independents
- Maestro's Integrated Guest Experience Measurement (GEM) Delivers Guest Insights that Drive Profit, Inspirational Service and Guest Retention