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Success Stories

Independent Operators Drive Emerging Guest Retention and Guest Engagement Tech Advances in Hotel Industry

Independent hotel operators are independent thinkers who rely on innovation for success. Franchised operators are limited by corporate policies, but independents have the freedom to explore creative solutions to engage and retain their guests. A well-orchestrated guest experience requires anticipating guests’ needs and coordination across multiple touch-points. Maestro PMS provides operators with the ability to choreograph a comprehensive, multi-channel guest-experience strategy that optimizes resources to build guest relationships that exceed expectations.

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Maestro Property Management Suite Selected by 13 Independent Properties to Increase Direct Bookings, Operating Efficiency and High-Touch Guest Experience

NORTHWIND, provider of Maestro™ Enterprise Property Management (PMS)  hotel software and reservation software solutions announcedseven independent hotel companies operating 13 properties selected Maestro at the

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Cloud PMS vs. Property-Based Systems: Why Savvy Independents Choose Maestro Cloud for Reliability, Data Security, Processing Speed, PCI Compliance

Maestro-Hosted Cloud Solution Delivers Lower Hardware Expense with Secure Data Protection, Less Maintenance Responsibility, Frees Staff to Manage the Hotel, not the System

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Profiles in Success: Independents Use Creative Guest Engagement Strategies to Maximize Revenues, Reduce Costs with Direct Online Channel and Social Media Booking

High Touch Luxury T Bar M Resort Kicks Up Direct Booking Using Maestro ResWave with Campaigns That Generate Impressive Reservations Through Social Channels

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Profile in Success: How Margaritaville Beach Hotel Leverages Online Marketing and Social Media to Keep Guests Coming Back, Referring Friends - and Booking Rooms

Popular Beach Resort uses Maestro PMS and ResWave Booking Engine to drive Direct Web Bookings and Personal Service that Leverages 25K+ Facebook Fans for Higher Revenue, Lower Cost

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Luxury Ski, Spa, Golf and Yachting Resorts Select Maestro to Take them Beyond PMS to More Profitable Operations and High-Touch Guest Service

  Five Independent Resorts Choose Maestro Property Management System Backed by Diamond Plus  Service for Increased Revenue, Lower Cost Direct Web Bookings, Greater Operating Efficiency  

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From System Installation through All Operating Areas – NORTHWIND Maestro Makes Transition to New PMS Painless with Industry Leading Diamond Plus Service

Independents Rely on Maestro PMS for Seamless Integration Across All System Modules and Industry’s Most Responsive Service Support for Increased Productivity and Revenue Independent operators have freedom to manage their properties with more creative marketing programs, packages, and guest service offerings.  They also have total responsibility for staff training, operations, and their hotel’s systems. 

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Maestro PMS Enterprise Business Intelligence Drives More Profitable Decisions; Empowers Multi-Property Groups to Manage Their Business at Higher Level, with Precision

Seamless Integration, Central Management Controls, Single Database Remote Access, Direct Web Bookings and Powerful Yield Management Drive Revenue, Create Cost Savings and Optimize Productivity

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Resorts for All Seasons: How Independent Operators Overcome Seasonal Lull, Drive Business, Attract New Market Segments and Bring in Big Profits Year Round

  Top Resort Operators Talk Strategy and How They Leverage Maestro PMS to Increase Revenue, Streamline Multi-Property Operations and Drive Direct Online Bookings  

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Independent Operators and Hotel Groups Seeking Cloud-Based PMS to Lower Costs, Increase Productivity, Improve Guest Service Select Maestro by NORTHWIND

Cloud-Platform Maestro (SaaS) Frees Up Staff, Provides PCI Compliant Secure Environment, Reduces Hardware Expenses and Drives Profitability  

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2011’s Most Prestigious Award-Winning Independent Hotels and Resorts Rely on Maestro PMS to Achieve Highest Standards of Service and Efficiency

  Integrated Maestro Technology Enables the Industry’s Most Respected Independent Operators to Consistently Provide 5-Star Service and Earn Top Honors from Guests  

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Maestro is Preferred PMS for Independent West Coast Hotels and Resorts to Maximize Revenue, Increase Direct Web Bookings, and Streamline Multi-Property Operations

  Beyond PMS – Maestro is ‘Total Productivity and Revenue Generation Solution’ with Integrated Tools and Services for Independent Operators’ Unique Needs  

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Profiles in Success: How MCM Hotels Outshines Franchises; Increases Loyalty, Boosts Cross-Selling and Productivity at Successful 7-Property Independent Chain

October 19, 2011 – If you are an independent, it is easy to feel like a standalone David competing against Goliath corporate franchise property groups.  MCM Hotels, based in Odessa, Texas, is one indie that took matters into its own hands to put the odds in its favor.   

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Savvy Multi-Property Operator Lodging Hospitality Management Integrates Maestro PMS Loyalty and Social Media to Increase Direct Bookings and Repeat Business

Luxury Boutique Independents Outshine Flags with Creative Marketing and Personalized RewardsStrategies using Maestro Integrated CRM, Loyalty, Booking Engine and Mobile

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Own Your Own Cloud - The Best of Both Worlds: Cost Savings, Operating Efficiency, And Remote Data Access

  NORTHWIND Maestro PMS Delivers Advanced Cloud-Based Systems to Independent Operators to Reduce Expenses and Generate Revenue 

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Maestro PMS Announces Enhanced Online, Mobile-Ready Guest Loyalty System for High-Touch Independent Operators to Recognize, Reward, and Retain Guests

Maestro Loyalty Offers Independents Same Benefits as Major Chain Programs, Drives Revenue through Direct Bookings, Referrals, and Member-Only Targeted Marketing

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What our clients say

We have reduced our reservations department by one employee, grown our ADR by 7%, provided better guest service at the front desk –all in the first year of deploying ResEze & using effective yield management.

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Bob Belansen
Owner | Grand Hotel of Cape May

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