Location: Markham, On Canada

Date Posted: 6/1/2019

Positions available: 2

• Provide onsite property Maestro software training (for class sizes of 5 – 15 trainees) and live support, at primarily North American based clients for an average of 2 ½ weeks per month.
• Oversee the development, implementation and delivery of a variety of training programs related to Maestro applications Provide on-going application training for existing clients
• Varying onsite hours (based on daily responsibilities of the installation and may require shift work)

Training:

• New user training for single and multiple modules, rate/yield configuration and Maestro ledger balancing
• Refresher training to advanced users
• New Features Training and configuration strategies
• Go Live operational and management assistance for all key departments

Key Responsibilities:

• Post installation training audit & client care
• Single and Multi-Module Operational Business Strategy discussions with clients
• Database configuration based on the client’s business model & operational requirements
• User documentation including online educational videos and in-depth application testing
• Ongoing learning of new features, reports and Maestro’s BI tool “Maestro Analytics”
• Perform Database Audits once a Database has been built using provided guidelines
• Facilitate online education webinars based on certified modules
• Provide demonstrations of certified modules
• Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
• Ability to do shift work maybe required, to accommodate training requirements for our international clients

Qualifications:

• Must have 3+ years of hotel operational experience – this is a requirement
• Must have 3+ years training experience, (training with hotel/resort industry preferred)
• Must have a valid passport and required documentation to travel as necessary
• G-class driver’s license
• Working knowledge of PMS systems
• Hotel online marketing knowledge including Booking Engines and GDS/OTA is a plus
• Knowledge/experience in Hospitality Accounting following industry standards
• Knowledge of Hotel Night Audit, Condo/Timeshare, Hotel Sales & Catering and/or Spa

Desired Skills :

• Previous Maestro PMS experience
• Previous application training in a hospitality environment
• Excellent communication, presentation and written skills
• Strong Troubleshooting skills, ability to multitask and manage multiple clients
• Expert command of Microsoft Word & Excel
• Excellent Customer relations skills – managing client requests, answering questions and escalating issues/concerns
• Understands learning types, agendas and time management within a classroom using industry operational examples

Additional details:

Position availability: Immediately
Bonus Plan: Yes
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com