Training Specialist
Application Support Specialist
Software Developer
Technical Support Specialist
Intermediate Full Stack Java/Web Developer
Marketing Manager
Solutions Consultant/Account Sales Representative
Training Specialist
Location: Markham, On Canada
Date Posted: 6/1/2019
Positions available: 2
Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life? Are you looking for more than the typical 9 to 5 job, and wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team?
If this sounds like you, we are interested in hearing how you can add your talents to our growing team! The Training Specialist is responsible for providing all onsite and remote training to clients in the effective use and configuration of Maestro, our world-class hotel and resort property management system, including Reservations, Front Office, Sales & Catering, Spa & Activities management, and mobile apps. You will also be involved in facilitating educational online webinars and providing ongoing best practice training to our various clients and market segments.
Our ideal candidate will thrive in an environment where no 2 days are the same and is comfortable with regular travel (up to 65% of the time) across North America, UK, and the Caribbean.
Key Responsibilities:
- Provide onsite property Maestro software training (for class sizes of 5 - 15 trainees) and live support, at primarily North American based clients for an average of 2 ½ weeks per month.
- Oversee the development, implementation and delivery of a variety of training programs related to Maestro applications Provide on-going application training for existing clients
- Varying onsite hours (based on daily responsibilities of the installation and may require shift work)
Training:
- New user training for single and multiple modules, rate/yield configuration and Maestro ledger balancing
- Refresher training to advanced users
- New Features Training and configuration strategies
- Go Live operational and management assistance for all key departments
Office Responsibilities:
- Post installation training audit & client care
- Single and Multi-Module Operational Business Strategy discussions with clients
- Database configuration based on the client's business model & operational requirements
- User documentation including online educational videos and in-depth application testing
- Ongoing learning of new features, reports and Maestro's BI tool "Maestro Analytics"
- Perform Database Audits once a Database has been built using provided guidelines
- Facilitate online education webinars based on certified modules
- Provide demonstrations of certified modules
- Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
- Ability to do shift work maybe required, to accommodate training requirements for our international clients
Qualifications:
- Must have 3+ years of hotel operational experience - this is a requirement
- Must have 3+ years training experience, (training with hotel/resort industry preferred)
- Must have a valid passport and required documentation to travel as necessary
- G-class driver's license
- Working knowledge of PMS systems
- Hotel online marketing knowledge including Booking Engines and GDS/OTA is a plus
- Knowledge/experience in Hospitality Accounting following industry standards
- Knowledge of Hotel Night Audit, Condo/Timeshare, Hotel Sales & Catering and/or Spa
Desired Skills:
- Previous Maestro PMS experience
- Previous application training in a hospitality environment
- Excellent communication, presentation and written skills
- Strong Troubleshooting skills, ability to multitask and manage multiple clients
- Expert command of Microsoft Word & Excel
- Excellent Customer relations skills - managing client requests, answering questions and escalating issues/concerns
- Understands learning types, agendas and time management within a classroom using industry operational examples
Additional Details:
Position availability: Immediately
Bonus Plan: Yes
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Please submit resumes to: careers@maestropms.com
Application Support Specialist
Location: Markham, On Canada
Date Posted: 6/1/2019
Positions available: 2
Do you have unparalleled analytical skills and are passionate about the infrastructure and applications realm? Do you thrive in a fast-paced, dynamic work environment? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!
We are seeking two (2) full-time, shift rotation and over night support, permanent staff to join our Support Help Desk Team as Application Support Specialists. The role of Application Support Specialist serves as a Maestro ambassador, providing day to day support service to clients on the features and functionalities of the Maestro modules. Successful candidates will receive in-depth, advanced training on Maestro and our service culture.
Responsibilities:
- Provide expert support to end users in the identification and resolution of application related issues
- Lead all efforts as it pertains to incident resolutions escalation of complex issues and provide advice on tactical and strategic solutions
- Deliver an exceptional level of Application support to all clients and internal teams
- Troubleshoot and resolve technical issues related to Maestro applications
- Provide regular and proper communication to customers throughout the resolution process
- This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.
Required Skills:
- Experience in the hospitality operations is required
- Experience working with Property Management System (PMS) considered an asset
- Minimum 2 years of work experience in the hospitality industry is required
- Experience/involvement with new system implementation considered an asset
- Hotel Night Audit, Hotel Accounting and Hotel Sales and Catering knowledge and or SPA is preferred
- Hotel online marketing knowledge including Booking Engine and GDS a plus
- End user support in a help-desk environment, preferably in a call center
- After hours pager support (on rotation) and ability to do shift work
- Previous experience in Maestro PMS will bring a candidate to the forefront for selection
- Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions to clients
- Limited travel is required when supporting our clients on-site. Daily duties include client support and assisting Maestro Support Managers in resolving client application support issues.
Desired Skills:
- Effective communication (written & verbal) and interpersonal skills
- Highly service-oriented with exceptional customer service skills
- Can-do attitude, strong time-management skills and ability to work quickly under pressure
- Strong proven experience in critical thinking, formal incident and problem management
- Ability to work independently as a self-starter, and within a team environment to brainstorm and collaborate
- High ability to multitask, remain organized and prioritize effectively under pressure
Additional details:
Competitive salary plus bonuses and profit sharing.
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Please submit resumes to: careers@maestropms.com
Software Developer
Location: Markham, On Canada
Date Posted: 01/16/2020
Positions available: 1
This position is focused on developing and maintaining our vertical market software for the hotel and resort industry. It consists of working from our Markham (Toronto area) Head Office, working as a team member in our development department, working on our core Maestro property management system including our various mobile and tablet products. The chosen candidate will possess a great attitude, self-discipline and accountability.
Responsibilities:
- Work within set deadlines and deliver high quality, well unit tested code using prescribed specifications
- Review, analyze, and modify existing code including testing and debugging
- Analyze performance of programs and take action to correct deficiencies based on consultation with project technical lead and project managers
- Implement and troubleshoot programming changes and modifications
- Unit test own code, providing low/minimal error rate
- Participate in team discussions and develop solutions using best practices
- Provides timely technical status reporting to project technical leads
- Expected to prepare system documentation, test plans and deployment plans, where/when applicable
Required Skills:
- 3-5+ years professional development experience
- Expertise in C or C++ and other programming languages
- Proficiency with Windows and Unix/Linux operating systems
- Capable of writing clear and complete technical specifications
- Formal education in Computer Science or related experience/education
- Must have excellent communication skills and the ability to understand technical issues and articulate technical solutions
Desired Skills:
- Background in hotel property management software solutions
- Knowledge of MS SQL Server, PostgreSQL and/or Oracle databases
- Experience in Java, Java Servlet and/or Go programming
- Knowledge of Crystal Reports or similar report writer
- Understanding of networking protocols and technologies
Additional details:
Position availability: Immediately
Bonus Plan: Yes
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Please submit resumes to: careers@maestropms.com
We thank you for your interest, but only those qualified for interviews will be contacted.
Technical Support Specialist
Location: Markham, On Canada
Date Posted: 01/16/2020
Positions available: 1
Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!
The Technical Support Specialist is responsible for troubleshooting and resolving Information Technology (IT) Helpdesk tickets, including desktop hardware, software, operating system, network connectivity issues, and to provide end-user support and assistance with the overall use of computerized systems.
Responsibilities:
- Deploy and install Maestro application and product suite in a variety of customer environments
- Respond to technical enquiries, problem diagnosis and resolution
- Assign customer reported problems to team members and oversee their follow-up
- Participate in the on-call schedule to provide afterhours customer support
- Ensure all support calls are managed in an efficient and timely manner
- Deliver an exceptional level of IT support to all clients and internal teams
- Troubleshoot and resolve technical issues related to Maestro applications
- Provide regular and proper communication to customers throughout the resolution process
Qualifications:
- 3+ years of operations or technical experience in a hotel environment is required
- Experience working in the hospitality industry is required
- Basic to advance working knowledge of any Property Management System (PMS)
- Excellent communication/written skills
- Exceptional organizational and multitasking skills
- Ability to understand technical issues and articulate industry operational/technical solutions
- Working knowledge of MSSQL, database queries, Crystal Reports/SQL or any report writing tools; XML, HTML, CSS, operating systems such as Windows 2016 or higher
- Ability to diagnose, support and implement 3rd party system interfaces is an asset
- Ability to work independently and in a team dynamic
- Ability to do shift work including weekends
- Infrequent travel may be required when supporting our clients on-site
Desired Skills:
- Previous work experience in Maestro PMS will bring a candidate to the forefront for selection
- Experience in end user support in a help-desk environment, preferably in a call center
- Knowledge in Booking Engine, GDS/OTAs and/or Revenue Management systems a plus
- Knowledge of Hotel Night Audit, Hotel Accounting, Hotel Sales and Catering and/or Spa
Additional Details:
Competitive salary plus bonuses and profit sharing.
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Please submit resumes to: careers@maestropms.com
Intermediate Full Stack Java/Web Developer
Location: Markham, On Canada
Date Posted: 01/16/2020
Positions available: 1
Do you thrive to stay up to date with current trends in design and development technology? Do you enjoy embracing teamwork and is passionate about solving challenging problems through innovation? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!
As a key member of a small and productive team, the Intermediate Full Stack Java/Web Developer is responsible for building high impact, responsive websites, email templates and applications. The ideal candidate will possess experience with design theory, both within traditional web platforms, and mobile. This opportunity will work closely with internal and external customers both with and without technical expertise.
Key Responsibilities:
- Design, create, and maintain front end fully responsive websites and applications
- Identify, recommend, and prioritize new Web features and applications in conjunction with the business and department managers
- Develop, code, install, test, debug, and document Web applications
- Update Web pages to ensure site accuracy
- Diagnose and troubleshoot problems with existing Web applications and sites
- Ensure security of all Web sites and related applications
- Write well-designed efficient code
- Provide and adhere to budget estimates and timelines
- Maintaining and enhancing websites by adding and improving design and interactive features
- Provide input and recommendations to improve end-user web experience
- Assist with client website template deployment
- Utilize responsive design, to create a well-planned site to deliver an optimized experience in context to each device or screen size
- Deliver compelling user experiences across multiple devices
- Identify and translate client needs and provide creative feedback and recommendations
Qualifications:
- Minimum 3+ years of experience working with front end UI/UX web development utilizing HTML, CSS and JavaScript required
- Minimum 1+ years of experience with back end development utilizing Java, Java Servlets, Java Server Pages (JSP), and SQL required
- Bachelor's Degree in one of: Engineering, Computer Science, Physics or Mathematics (or equivalent)
- Proficiency with version control theory, Subversion is preferred
- Helpful to have some Linux knowledge, Postgres SQL knowledge and Hibernate ORM
- Knowledge of enterprise level architecture web services, data, and application layers
- Knowledge of website analytical tools such as Google Analytics/Tag Manager preferred
Desired Skills:
- Ability to manage multiple tasks simultaneously and work in a goal-driven environment
- Ability to work in a collaborative team member as well as independently
- Possesses excellent customer service skills and ability to identify client needs
- Eager and comfortable with learning new software program
- Team player who enjoys participating in ongoing training
- Strong communication skills, able to explain complex technical concepts to designers and clients
Additional Details:
Competitive salary plus bonuses and profit sharing.
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Please submit resumes to: careers@maestropms.com
Marketing Manager
Location: Markham, On Canada
Date Posted: 09/20/2021
Desired Experience: Marketing- 5 years (preferred)
Do you enjoy multitasking, taking on new challenges, working with a diverse group of professionals to see a vision through? If you want the opportunity to be part of something meaningful, and most importantly, the opportunity to work with a vibrant and collaborative team, we have an opportunity for you.
We are interested in hearing how you can add your talents to our growing team! The Marketing Manager overall responsibilities are to effectively manage the marketing department activities and resources including sales support teams & marketing campaign execution; working hands on and with both inhouse and thirds party teams to deliver successful results. The focus of the position includes the following elements and will evolve as industry and company demands warrant and with direction from executive teams.
Our ideal candidate will have at least 5 years experience marketing in the IT sector, preferably in the hospitality space.
Key Responsibilities:
- Manage company branding continuity, online presence and awareness
- Manage online client review sites, SEO improvements through current tools, additional tools/landing pages
- Improve and manage incoming lead volumes and conversions
- Manage & create marketing campaigns for all aspects of the organization including trade shows, prospecting lists, clients – working with management teams
- Manage Sales Coordinators time and performance. This includes annual reviews.
- Work with management and the Company’s public relations agency to manage press releases & editorial content creation/submissions
- Work with inhouse graphics designer for all needs
- Work with management to manage all print and online advertising (magazine, online portals/associations, promotions)
- Work with Management to plan and implement new marketing strategies for better awareness building, inbound leads and conversions etc. including Social Media outlets.
- Work with management on marketing budgets
- Work with 3rd party agency on Google Ads and Analytics
- Work with inhouse graphics design teams to create marketing material, including: banner ads, e-guides, ads, whitepapers.
- Maintain and look for new opportunities in relationships and online presence with industry associations and partners
- Maintain review sites and expand as needed with industry demands, including update of information, photos, videos etc.
- Promote and create prospecting efforts for marketing and sales teams to execute; devise lead nurturing campaigns for conversions
- Work with resources to update the Company website with new content including, PRs, videos, partners, events etc.
- Participate in monthly sales meetings and all marketing related meetings to provide updates, insights etc.
- Measure effectiveness and provide reporting/stats to management and for meetings, of all of the above
Desired Experience:
Marketing: 5 years (preferred)
Additional Details:
Competitive salary plus bonuses and profit sharing.
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Please submit resumes to: careers@maestropms.com
Solutions Consultant/Account Sales Representative
Location: Our Markham office outside Toronto (or your Home Office)
Date Posted: 06/12/2021
Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.
We are seeking a software sales professional who is looking to apply his/her software sales experience in a solution sales oriented position.
Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency, improve guest service and maximize revenue.
Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth by ramping up our sales force to sell our latest software solutions. While covering your protected territory you’ll receive excellent training and sales support. Self-motivation and attention to clients’ needs will ensure your success.
Key Responsibilities:
- To achieve sales quotas by developing new US and national accounts.
- To conduct presentations to customers which may require 20% travel (primarily domestic).
- To develop and execute successful Service & Support sales campaigns
- To personally create new leads from prospecting efforts
- To thoroughly qualify leads & sales opportunities
- To leverage business from new & established relationships
- To strategize, negotiate & close business
Required Skills:
- Qualified candidates must have 3+ years previous sales experience within a software sales and/or hotel sales environment.
- Must have excellent communication skills as well as presentation skills, and the ability to understand technical issues and articulate technical solutions.
- Must be effective in managing client accounts by utilizing the existing Northwind sales support team, outlining account objectives and acting as an account quarterback.
- Ability to create proposals to reflect customer’s needs and to establish customer advocacy.
Desired Skills:
- Extensive background in hotel property management software solutions
- Strong knowledge/experience within the Hotel/Resort vertical
- Consistent overachievement of goals
- Excellent written, verbal, and presentation skills
- Work with resources to update the Company website with new content including, PRs, videos, partners, events etc.
- Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
- Proven ability to work well as part of an extended sales team
Additional Details:
Job Available: Immediately
Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.
Compensation: Base + Commissions
Please submit resumes to: careers@maestropms.com
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