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Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

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Northwind Canada Inc, dba Maestro, is an established, leading provider of Hotel & Resort Property Management Software Solutions to the independent full-service hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency, improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones.

Please submit resumes to: careers@maestropms.com

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Training Specialist

Job Description:

Location: Markham, On Canada

Date Posted: 6/1/2019

Positions available: 2

Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life? Are you looking for more than the typical 9 to 5 job, and wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team?

If this sounds like you, we are interested in hearing how you can add your talents to our growing team! The Training Specialist is responsible for providing all onsite and remote training to clients in the effective use and configuration of Maestro, our world-class hotel and resort property management system, including Reservations, Front Office, Sales & Catering, Spa & Activities management, and mobile apps. You will also be involved in facilitating educational online webinars and providing ongoing best practice training to our various clients and market segments.

Our ideal candidate will thrive in an environment where no 2 days are the same and is comfortable with regular travel (up to 65% of the time) across North America, UK, and the Caribbean.

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Application Support Specialist

Location: Markham, On Canada

Date Posted: 6/1/2019

Positions available: 2

Job Description:

Do you have unparalleled analytical skills and are passionate about the infrastructure and applications realm? Do you thrive in a fast-paced, dynamic work environment? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!

We are seeking two (2) full-time, shift rotation and over night support, permanent staff to join our Support Help Desk Team as Application Support Specialists. The role of Application Support Specialist serves as a Maestro ambassador, providing day to day support service to clients on the features and functionalities of the Maestro modules. Successful candidates will receive in-depth, advanced training on Maestro and our service culture.

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Software Developer

Job Description:

Location: Markham, On Canada

Date Posted: 01/16/2020

Positions available: 1

This position is focused on developing and maintaining our vertical market software for the hotel and resort industry. It consists of working from our Markham (Toronto area) Head Office, working as a team member in our development department, working on our core Maestro property management system including our various mobile and tablet products. The chosen candidate will possess a great attitude, self-discipline and accountability.

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Technical Support Specialist

Location: Markham, On Canada

Date Posted: 01/16/2020

Positions available: 1

Job Description:

Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!

The Technical Support Specialist is responsible for troubleshooting and resolving Information Technology (IT) Helpdesk tickets, including desktop hardware, software, operating system, network connectivity issues, and to provide end-user support and assistance with the overall use of computerized systems.

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Intermediate Full Stack Java/Web Developer

Job Description:

Location: Markham, On Canada

Date Posted: 01/16/2020

Positions available: 1

Do you thrive to stay up to date with current trends in design and development technology? Do you enjoy embracing teamwork and is passionate about solving challenging problems through innovation? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!

As a key member of a small and productive team, the Intermediate Full Stack Java/Web Developer is responsible for building high impact, responsive websites, email templates and applications. The ideal candidate will possess experience with design theory, both within traditional web platforms, and mobile. This opportunity will work closely with internal and external customers both with and without technical expertise.

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Training Specialist

Job Description:

Location: Markham, On Canada

Date Posted: 6/1/2019

Positions available: 2

Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life? Are you looking for more than the typical 9 to 5 job, and wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team?

If this sounds like you, we are interested in hearing how you can add your talents to our growing team! The Training Specialist is responsible for providing all onsite and remote training to clients in the effective use and configuration of Maestro, our world-class hotel and resort property management system, including Reservations, Front Office, Sales & Catering, Spa & Activities management, and mobile apps. You will also be involved in facilitating educational online webinars and providing ongoing best practice training to our various clients and market segments.

Our ideal candidate will thrive in an environment where no 2 days are the same and is comfortable with regular travel (up to 65% of the time) across North America, UK, and the Caribbean.

Learn More maestro menu plus - Careers - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

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Application Support Specialist

Location: Markham, On Canada

Date Posted: 6/1/2019

Positions available: 2

Job Description:

Do you have unparalleled analytical skills and are passionate about the infrastructure and applications realm? Do you thrive in a fast-paced, dynamic work environment? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!

We are seeking two (2) full-time, shift rotation and over night support, permanent staff to join our Support Help Desk Team as Application Support Specialists. The role of Application Support Specialist serves as a Maestro ambassador, providing day to day support service to clients on the features and functionalities of the Maestro modules. Successful candidates will receive in-depth, advanced training on Maestro and our service culture.

software guy img 1 - Careers - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

Software Developer

Job Description:

Location: Markham, On Canada

Date Posted: 01/16/2020

Positions available: 1

This position is focused on developing and maintaining our vertical market software for the hotel and resort industry. It consists of working from our Markham (Toronto area) Head Office, working as a team member in our development department, working on our core Maestro property management system including our various mobile and tablet products. The chosen candidate will possess a great attitude, self-discipline and accountability.

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Technical Support Specialist

Job Description:

Location: Markham, On Canada

Date Posted: 01/16/2020

Positions available: 1

Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!

The Technical Support Specialist is responsible for troubleshooting and resolving Information Technology (IT) Helpdesk tickets, including desktop hardware, software, operating system, network connectivity issues, and to provide end-user support and assistance with the overall use of computerized systems.

Learn More maestro menu plus - Careers - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

Web Developer - Careers - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

Intermediate Full Stack Java/Web Developer

Job Description:

Location: Markham, On Canada

Date Posted: 01/16/2020

Positions available: 1

Do you thrive to stay up to date with current trends in design and development technology? Do you enjoy embracing teamwork and is passionate about solving challenging problems through innovation? If this sounds like you, we are interested in hearing how you can add your talents to our growing team!

As a key member of a small and productive team, the Intermediate Full Stack Java/Web Developer is responsible for building high impact, responsive websites, email templates and applications. The ideal candidate will possess experience with design theory, both within traditional web platforms, and mobile. This opportunity will work closely with internal and external customers both with and without technical expertise.

Learn More maestro menu plus - Careers - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

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Key Responsibilities:

  • Provide onsite property Maestro software training (for class sizes of 5 – 15 trainees) and live support, at primarily North American based clients for an average of 2 ½ weeks per month.
  • Oversee the development, implementation and delivery of a variety of training programs related to Maestro applications
  • Provide on-going application training for existing clients

  • Varying onsite hours (based on daily responsibilities of the installation and may require shift work)

Training:

  • New user training for single and multiple modules, rate/yield configuration and Maestro ledger balancing
  • Refresher training to advanced users
  • New Features Training and configuration strategies
  • Go Live operational and management assistance for all key departments

Office Responsibilities:

  • Post installation training audit & client care
  • Single and Multi-Module Operational Business Strategy discussions with clients
  • Database configuration based on the client’s business model & operational requirements
  • User documentation including online educational videos and in-depth application testing
  • Ongoing learning of new features, reports and Maestro’s BI tool “Maestro Analytics”
  • Perform Database Audits once a Database has been built using provided guidelines
  • Facilitate online education webinars based on certified modules
  • Provide demonstrations of certified modules
  • Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
  • Ability to do shift work maybe required, to accommodate training requirements for our international clients

Qualifications:

  • Must have 3+ years of hotel operational experience – this is a requirement
  • Must have 3+ years training experience, (training with hotel/resort industry preferred)
  • Must have a valid passport and required documentation to travel as necessary
  • G-class driver’s license
  • Working knowledge of PMS systems
  • Hotel online marketing knowledge including Booking Engines and GDS/OTA is a plus
  • Knowledge/experience in Hospitality Accounting following industry standards
  • Knowledge of Hotel Night Audit, Condo/Timeshare, Hotel Sales & Catering and/or Spa

Desired Skills :

  • Previous Maestro PMS experience
  • Previous application training in a hospitality environment
  • Excellent communication, presentation and written skills
  • Strong Troubleshooting skills, ability to multitask and manage multiple clients
  • Expert command of Microsoft Word & Excel
  • Excellent Customer relations skills – managing client requests, answering questions and escalating issues/concerns
  • Understands learning types, agendas and time management within a classroom using industry operational examples

Additional details:

Position availability: Immediately

Bonus Plan: Yes

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

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Responsibilities:

  • Provide expert support to end users in the identification and resolution of application related issues
  • Lead all efforts as it pertains to incident resolutions escalation of complex issues and provide advice on tactical and strategic solutions
  • Deliver an exceptional level of Application support to all clients and internal teams
  • Troubleshoot and resolve technical issues related to Maestro applications
  • Provide regular and proper communication to customers throughout the resolution process
  • This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.

Required Skills:

  • Experience in the hospitality operations is required
  • Experience working with Property Management System (PMS) considered an asset
  • Minimum 2 years of work experience in the hospitality industry is required
  • Experience/involvement with new system implementation considered an asset
  • Hotel Night Audit, Hotel Accounting and Hotel Sales and Catering knowledge and or SPA is preferred
  • Hotel online marketing knowledge including Booking Engine and GDS a plus
  • End user support in a help-desk environment, preferably in a call center
  • After hours pager support (on rotation) and ability to do shift work
  • Previous experience in Maestro PMS will bring a candidate to the forefront for selection
  • Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions to clients
  • Limited travel is required when supporting our clients on-site. Daily duties include client support and assisting Maestro Support Managers in resolving client application support issues.

Desired Skills:

  • Effective communication (written & verbal) and interpersonal skills
  • Highly service-oriented with exceptional customer service skills
  • Can-do attitude, strong time-management skills and ability to work quickly under pressure
  • Strong proven experience in critical thinking, formal incident and problem management
  • Ability to work independently as a self-starter, and within a team environment to brainstorm and collaborate
  • High ability to multitask, remain organized and prioritize effectively under pressure

Additional details:

Competitive salary plus bonuses and profit sharing.

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

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Responsibilities:

  • Work within set deadlines and deliver high quality, well unit tested code using prescribed specifications
  • Review, analyze, and modify existing code including testing and debugging
  • Analyze performance of programs and take action to correct deficiencies based on consultation with project technical lead and project managers
  • Implement and troubleshoot programming changes and modifications
  • Unit test own code, providing low/minimal error rate
  • Participate in team discussions and develop solutions using best practices
  • Provides timely technical status reporting to project technical leads
  • Expected to prepare system documentation, test plans and deployment plans, where/when applicable

Required Skills:

  • 3-5+ years professional development experience
  • Expertise in C or C++ and other programming languages
  • Proficiency with Windows and Unix/Linux operating systems
  • Capable of writing clear and complete technical specifications
  • Formal education in Computer Science or related experience/education
  • Must have excellent communication skills and the ability to understand technical issues and articulate technical solutions

Desired Skills:

  • Background in hotel property management software solutions
  • Knowledge of MS SQL Server, PostgreSQL and/or Oracle databases
  • Experience in Java, Java Servlet and/or Go programming
  • Knowledge of Crystal Reports or similar report writer
  • Understanding of networking protocols and technologies

Additional details:

Position availability: Immediately

Bonus Plan: Yes

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

We thank you for your interest, but only those qualified for interviews will be contacted.

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Responsibilities:

  • Deploy and install Maestro application and product suite in a variety of customer environments
  • Respond to technical enquiries, problem diagnosis and resolution
  • Assign customer reported problems to team members and oversee their follow-up
  • Participate in the on-call schedule to provide afterhours customer support
  • Ensure all support calls are managed in an efficient and timely manner
  • Deliver an exceptional level of IT support to all clients and internal teams
  • Troubleshoot and resolve technical issues related to Maestro applications
  • Provide regular and proper communication to customers throughout the resolution process

Qualifications:

  • 3+ years of operations or technical experience in a hotel environment is required
  • Experience working in the hospitality industry is required
  • Basic to advance working knowledge of any Property Management System (PMS)
  • Excellent communication/written skills
  • Exceptional organizational and multitasking skills
  • Ability to understand technical issues and articulate industry operational/technical solutions
  • Working knowledge of MSSQL, database queries, Crystal Reports/SQL or any report writing tools; XML, HTML, CSS, operating systems such as Windows 2016 or higher
  • Ability to diagnose, support and implement 3rd party system interfaces is an asset
  • Ability to work independently and in a team dynamic
  • Ability to do shift work including weekends
  • Infrequent travel may be required when supporting our clients on-site

Desired Skills:

  • Previous work experience in Maestro PMS will bring a candidate to the forefront for selection
  • Experience in end user support in a help-desk environment, preferably in a call center
  • knowledge in Booking Engine, GDS/OTAs and/or Revenue Management systems a plus
  • Knowledge of Hotel Night Audit, Hotel Accounting, Hotel Sales and Catering and/or Spa

Additional details:

Competitive salary plus bonuses and profit sharing.

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

maestro menu minus - Careers - Innovative Property Management Software Solutions Powering Hotels, Resorts & Multi‑Property Groups.

Key Responsibilities:

  • Design, create, and maintain front end fully responsive websites and applications
  • Identify, recommend, and prioritize new Web features and applications in conjunction with the business and department managers
  • Develop, code, install, test, debug, and document Web applications
  • Update Web pages to ensure site accuracy
  • Diagnose and troubleshoot problems with existing Web applications and sites
  • Ensure security of all Web sites and related applications
  • Write well-designed efficient code
  • Provide and adhere to budget estimates and timelines
  • Maintaining and enhancing websites by adding and improving design and interactive features
  • Provide input and recommendations to improve end-user web experience
  • Assist with client website template deployment
  • Utilize responsive design, to create a well-planned site to deliver an optimized experience in context to each device or screen size
  • Deliver compelling user experiences across multiple devices
  • Identify and translate client needs and provide creative feedback and recommendations

Qualifications:

  • Minimum 3+ years of experience working with front end UI/UX web development utilizing HTML, CSS and JavaScript required
  • Minimum 1+ years of experience with back end development utilizing Java, Java Servlets, Java Server Pages (JSP), and SQL required
  • Bachelor’s Degree in one of: Engineering, Computer Science, Physics or Mathematics (or equivalent)
  • Proficiency with version control theory, Subversion is preferred
  • Helpful to have some Linux knowledge, Postgres SQL knowledge and Hibernate ORM
  • Knowledge of enterprise level architecture web services, data, and application layers
  • Knowledge of website analytical tools such as Google Analytics/Tag Manager preferred

Desired Skills:

  • Ability to manage multiple tasks simultaneously and work in a goal-driven environment
  • Ability to work in a collaborative team member as well as independently
  • Possesses excellent customer service skills and ability to identify client needs
  • Eager and comfortable with learning new software program
  • Team player who enjoys participating in ongoing training
  • Strong communication skills, able to explain complex technical concepts to designers and clients

Additional details:

Competitive salary plus bonuses and profit sharing.

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

Maestro PMS - Multi Property Management Solution

Multi Property Management

Maestro has extensive experience providing multi-property hotel groups and chains with powerful, yet flexible, enterprise-wide system solutions. Whether you want centralized SaaS (software as a service) processing and database hosting from your corporate VPN, or for every property to operate as a standalone unit, Maestro Multi-property management will accommodate your varied and unique requirements. Hotel group operators rely on Maestro to automate their business with an easy to use enterprise platform that provides centralized controls and reporting while enabling each property to run at maximum efficiency.

The advantages of standardizing with Maestro Multi-property:

  • Centralized chain wide database allowing for easy cross selling of properties & amenities, and a single client profile for greater guest recognition
  • Corporate collection and individual property performance metrics and guest behaviour reporting from a single central data repository.
  • Increased efficiencies and productivity with centralized, standardized operational procedures across all properties.

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Maestro PMS - Cloud On Premise

Cloud or on premise, the choice is yours

Whether your needs dictate a cloud solution or an on-premise implementation, Maestro offers a robust, PCI secure, feature identical, stable solution for any environment.

Available as a browser-based (hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team. On-premise and self-hosted can be deployed as browser-based, Windows, or a hybrid of both simultaneously!

Regardless of which implementation model you choose, rest assured that you are investing in the leading PMS for independents and multi-property groups. Should you wish to switch from Cloud to on-premise or vise versa, there are no licensing fees to switch.

Deployment Options

Maestro’s minimum specifications for hardware and operating platforms for the various deployment options available;

  • On-premise using Maestro Windows (Client/Server install)
  • On-premise using Maestro Web (browser-based install, browser access only)
  • On-premise hybrid using both Maestro Windows & Maestro Web
  • Self-hosted using Maestro Windows and/or Maestro Web
  • Cloud hosted using Maestro’s Cloud Services (browser access only)
  • System Requirements

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Maestro PMS - Front Management Solution

Front Office, CRM & Guest Engagement

Get connected with Maestro’s guest-centric Front Office, aligning all operating departments in the single goal of exceeding guest expectations.

The Maestro centralized environment connects CRO, FD, Housekeeping, Spa, Activities, Housekeeping, Sales & Catering and A/R into a single consolidated view. Keeping all service ambassadors instantly informed of guest needs and armed with the foresight to offer what the guest hasn’t realized they need.

  • Multi-property on a single image database
  • Single Guest Profile with history
  • Automated CRM
  • Built in Yield & Channel Management
  • Integrations to hundreds of third-party systems
  • Group Block & Billing
  • Centralized Accounts Receivable
  • Housekeeping & Workorder
  • Data Analytics & reporting

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Maestro PMS - Sales and Catering Solution

Sales & Catering

Designed for hotels, resorts & conference centers to meet and exceed the evolving needs of meeting & event planners. Automated, intuitive contact CRM and team communication tools, freeing operators from administrative tasks, improving internal communications and allowing the operations team to focus on the client.

  • Multi-property, single account history
  • Full contact management
  • Automated CRM & task messaging
  • Secure digital contracts with e-sign
  • Multi Room availability display options
  • Diverse Budget, Pace and activity reporting
  • Online attendee & planner portal
  • Direct rooming list, rates & availability access
  • Integrated online guest management capabilities

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Maestro PMS - Reswave Realtime Booking Solution

ResWave – Integrated Booking Engine

The innovative guest-centric ResWave web booking engine offers a scalable and customizable booking engine. Ideal for the independent brand who wants to stand out with a Booking Engine that show cases each property’s uniqueness and experiences, and does more than just book rooms.

100% real-time and fully integrated with Maestro to help maximize online revenues across Rooms, Spa, and Activities, improving guest service and lowering the cost per reservation, by driving reservations direct to your website. No need to manage multiple interfaces. Rates, yields, availability and channel controls remain within Maestro’s powerful Front Office yield management.

  • Customizable to mirror property branding
  • Mobile optimized
  • Guest Rooms and enhancements
  • Spa for stay or day guests
  • Activities for stay or day guests
  • Real time rates, availability and inventory
  • Owner portal
  • Group attendee & planner portal
  • Loyalty enrollment & portal
  • Member portal

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Maestro PMS - Mobile Guest Engagement Solution

Mobile & Contact Free Guest Engagement

Allow your guests to self-serve from their phone, tablet or desktop. Maestro offers real-time, integrated, mobile guest engagement solutions to allow your guests to customize their experience they way they want.

  • Mobile Preregistration
  • Mobile Prepayment Portal
  • Digital Reg Card w/Guest Interactive Updates
  • Mobile Housekeeping & Soft Check-In
  • Mobile Key App Interfaces
  • Kiosk & iPad Self Check-In Interfaces
  • Guest & Staff SMS/Text Messaging
  • Single Guest Itineraries
  • Mobile intake and waiver forms, Spa & Activities
  • Mobile Spa Provider schedule
  • Overall system integration reducing points of contact
  • Mobile Express Check-Out & Tablet Folio Display
  • Mobile Guest Surveys Post Check-In & Check-out
  • Download Guest Engagement White Paper

Thank you, your submission has been received.
Link to Download: GUEST ENGAGEMENT WHITE PAPER

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Maestro PMS - Mobile Operations Solution

Mobile & Contact Free Operations

Take Maestro on the road or around the hotel. Smartphone and tablet friendly apps designed to improve guest service and efficiencies for the operations team on the go.

  • Mobile Management Dashboard
  • Digital Registration Card
  • Mobile Housekeeping
  • Digital Spa & Activities in-take form
  • GEM* Survey Administration portal
  • Mobile Spa therapist portal
  • Guest folio display

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Maestro PMS - Spa and Activities Solution

Spa & Activities

Increase revenues and guest satisfaction with Maestro’s Spa & Activities Module. The powerful single guest profile, with full history, allows operators to acknowledge Day & Stay guests personal preferences and anticipate guests needs before they happen.

Maestro’s sophisticated scheduling and billing application facilitates total spa operations, activities and classes. Integrated with Front Office, Sales & Catering and A/R, linking the guest to all operating departments for whole stay recognition from pre-arrival correspondence to billing.

  • Multi-property, single profile with history
  • Automated CRM & guest itinerary
  • Mobile therapist schedule
  • Digital in-take form(s) with e-sign
  • Scheduling, pricing & treatment controls
  • Staff, guest & health needs conflict controls
  • Spa & Guest room packaging
  • Online Spa & Activities booking

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Maestro PMS - Analytics & Business Intelligence datamining Solution

Analytics & Business Intelligence datamining

A fully integrated Business Intelligence module, Maestro Analytics, takes the volume of data your organization collects and turns it into meaningful information that management and staff can use in day-to-day activities, marketing efforts, budgeting and forecasting.

  • Customized Dashboards per Maestro Module
  • Web, Windows or both accessible
  • User access security-controlled
  • Print or export data to excel
  • Predefined performance metric dashboards
  • Real time data for real time decisions

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Maestro PMS - Membership Solution

Membership

Flexible Membership management for small or large member environments. The Maestro single client profile allows Front Office, Spa, Retail and Loyalty to recognize, reward or bill directly to the member account. Create the membership program that suites your guests with flexible dues, discounts or minimums, by an individual member or groupings of members.

  • Multi-property single profile with history
  • Member e-messaging & e-statements
  • EFT – electronic funds transfer
  • Primary & secondary member relation controls
  • Interval & re-occurring billing
  • Online Member portal
  • Integration with Spa, Retail and F&B for discounts and billing
  • Member card management

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Maestro PMS - Retail-POS Solution

Retail POS

Ideal for Spa or Gift Shop retail management. Integrated with Spa, Front Desk, Member & Owner for easy billing and automated discount acknowledgement. When combined with Maestro Spa, tracking and consumption of professional stock can be managed separately from regular retail sale items.

  • Inventory controls
  • Commission & Gratuity controls
  • Bar code scan
  • Discounting & Member discount aware
  • Inventory reorder controls
  • Integrated Owner, Member & Gift card billing
  • Cash drawer integration
  • Property branded receipts

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Maestro PMS - Condo Solution

Owner & Vacation Rental Management

Recognizing that Condo and Vacation rental each have their own specific requirements, the Owner Management module is designed to streamline the operation for each specific functional requirement. From Owner reservation controls to accounting, this module offers a unique feature set to accommodate the flexibility and needs of those who manage Condo & Vacation Club.

  • Multi-property single Owner profile
  • Owner e-messaging & e-statements
  • Flexible Owner availability & billing controls
  • Online Owner booking, availability & statement portal
  • EFT – electronic funds transfer
  • Unit availability, intervals, status & rental pool controls
  • Equalization of rental revenues or Unit booking
  • Tracking of charges, payments, receivables & balances

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Maestro PMS - Loyalty Solution

Loyalty

A guest loyalty engine that allows Hotels & Resorts to design their own uniquely branded program. The Maestro Loyalty engine allows properties to reward loyalty members outside of the guest room box.

  • Multi-property single loyalty profile
  • Reward on room revenue, stays, spa, F&B and more
  • Online Loyalty sign up & member portal
  • Recognize, track & report on member preferences
  • Multi-tiered programs
  • Multi-tiered rewarding

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Maestro PMS - Gift Card Solution

Gift Card

Maestro’s Gift Card module allows properties to use their own branded and personalized Gift Cards as a recognized form of payment in all Maestro modules. Easily track, sell, swap or void cards as needed.

  • Integrates with industry standard cards
  • Easy activation, reload & verify of balance
  • Bar code & magnetic strip
  • Lost card controls
  • Track purchaser & recipient per card
  • Full A/R reporting and transactional history
  • Online Gift Card Activation & Sales

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Maestro PMS - Work Order Solution

Work Order

The Workorder management module is designed to support the operational activities of the teams responsible for maintenance & repair. Maestro’s module integration increases internal communications and efficiencies with automated messaging and updates on the status of guest rooms and public spaces. Ensuring operating departments, Front Desk, housekeeping and maintenance are all functioning cohesively.

  • Workorder generation with unlimited text
  • Schedule and track activities & status
  • Assign by trade or 3rd party supplier
  • Batch creation for reoccurring activities
  • Email notification of workorder assignment
  • Cost & Materials tracking
  • Integrated Owner, Member & A/R billing
  • Item tracking with warranty & warnings alerts

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Maestro PMS - Guest Experience Measurement Solution

Guest Experience Measurement, GEM*

Maestro’s Guest Experience Measurement, GEM*, provides seamless, real-time integration with instant access to relevant guest feedback, intelligence and insights to encourage operational excellence, meaningful differentiation, and a sustainable competitive advantage.

  • Customized property branding of surveys
  • Mobile Optimized
  • Customized survey questions
  • Integration of survey results to Maestro client profile
  • Post check-in & post checkout survey options
  • Multiple survey length options
  • Web administration portal and response tracking
  • Robust and customizable reporting
  • Survey incentives and controlled social survey sharing

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Maestro PMS - Interfaces, Open API & GDS/OTA Integration Solution

Interfaces, Open API & GDS/OTA Integration

We play well with others! Boasting over 600 established vendor interfaces. Maestro supports many interfaces using a direct interface with your chosen vendor using the vendors proprietary interface specifications, using HTNG/OTA standards, or using our own Maestro API, named Genomi. Additional interfaces may be supported using the Comtrol Lodging Link PTS Software and should a required interface not be included in our list; Comtrol supports hundreds of third-party vendor systems.

If an unlisted interface is required, please contact us to discuss if the interface has been investigated previously and for available option. Maestro regularly develops interfaces for new products add provide an API to third parties wishing to integrate with Maestro. View Full List

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Maestro PMS - PCI / GDPR Solution

PCI

Maestro is PCI certified and may be deployed as a Web Browser and/or Windows application, locally On-premise or hosted in the Cloud, maintaining Maestro as an investment that will continue to grow and adapt as new technologies emerge.

GDPR – Global Data protection Regulation and Maestro Compliance Status

This document is intended for current and prospective clients of Maestro products, addressing the entire Maestro Suite, the ResWave Booking Engine and the GEM Guest Feedback system (collectively “Maestro”). This document addresses the status of our products to help you ensure that our products fit in with your Global Data Protection Regulation (“GDPR”) obligations.

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Maestro PMS - Support & Services Solution

Support & Services

Maestro is invested in helping clients achieve their guest service, operational and revenue goals 24 hours a day/ 365 days a year built on our reputation for outstanding service and support. Our Diamond Plus service initiative is a unique service that provides a comprehensive suite of services and tools designed to maximize operating and efficiency and staff productivity.

Diamond Plus Service, delivered from our 24/7, North-American based support center is an integral part of the standard Maestro offering for each and every Maestro client.

  • 24/7 Call center support
  • Free version upgrades
  • On demand live 1 on 1 refresher training
  • In application user guides & tutorials
  • In application live chat & email support
  • Complimentary live learning webinars
  • e-Learning user website
  • Professional productivity audits
  • Maestro User’s Conference

To reach our support team for immediate needs, please call 905-940-1924, email support@maestropms.com or click here for service request form

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Maestro PMS - eLearning Solution

eLearning User website

Maestro’s eLearning website is an online learning center exclusively for use by Maestro clients. Divided into easy to use courses for each Maestro module, the wide breadth of lessons guide users through the key features, functions and reports allowing users to learn at their own pace and on their own time. Each properties management team has the ability to guide & track the lessons completed by each user.

Ideal for beginners, refreshers or new feature learning. Click here to request an eLearning portal log in; http://www.elearning.maestropms.com/

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