Benchmark Hospitality Installs 12th Maestro System from NORTHWIND. Revenue Management, Enterprise Platform, Ease of Use Key to Decision
NORTHWIND, developers of the Maestro family of systems and a leading provider of enterprise property management and reservation software for running hotels, announced Benchmark Hospitality International has named its Maestro Suite of hospitality automation solutions as its recommended property management solution. Twelve of Benchmark’s 26 properties currently use the Maestro solution for property management, sales and catering, spa management and other areas of hotel and resort management. Rodney Thiel, vice president of information technology for Benchmark Hospitality said, “The Maestro Suite of property management solutions will be Benchmarks’ recommended system for all its properties going forward.”
Benchmark Hospitality International operates luxury resorts, conference centers ,full-service hotels, spas and golf clubs. With 26 properties across the United States, Canada and Japan, Benchmark is the industry leader of properties that are designed, managed and marketed to meet the specific needs of business travelers and meeting planners. “Benchmark operates first-class properties with professional staff that use the best systems available to drive profitability and success. Maestro is one of those systems,” said Bob Zappatelli, general manager of Benchmark’s 240-room Founders Inn in Virginia Beach, Virginia. “We use the Maestro Front Office and Yield Management to drive higher rates at our property. The system automatically responds to changes in demand, ADR, segment pricing, and the profitability of each segment. Since the system uses an open database, it is a powerful, flexible reporting tool that gives us the information we need to manage profitably.”
The Chattanoogan Hotel and Conference Center
Tom Cupo, director of operations at Benchmark Hospitality’s The Chattanoogan Hotel and Conference Center, said, “The Maestro system is an ideal choice for Benchmark and the Chattanoogan Hotel and Conference Center because it has the versatility to address all types of hotel and resort management needs. Benchmark manages both busy corporate properties and large leisure resorts; in each type of environment Maestro performs up to our standards. The system is extremely reliable at our high-volume properties, and NORTHWIND’s 24-hour hotline is professionally handled regardless of when we call them. Service is important to us; NORTHWIND is a phone call away to keep our properties running smoothly.”
NORTHWIND’s president of US Operations, Warren Dehan, said, “Benchmark Hospitality International is well positioned to take advantage of the industry recovery and rising ADR. They operate upscale properties in the strongest markets and their hotels are leveraging Maestro’s revenue management and enterprise Benchmark properties, which creates a strong relationship. Service is as important as technology in the hotel business, and our focus on client success is one reason why Benchmark tapped NORTHWIND as their property management technology partner.”
Additional Benchmark Installations
The Maestro Property Management Suite will also be installed in three more Benchmark Hospitality properties. The 470-room French Lick Springs Resort and Spa in Indiana; the luxurious Berry Hill Plantation in Virginia; and the 171-room, 16-suite North Maple Inn at Basking Ridge in the hills of New Jersey. Many Maestro users have access to the full Maestro Enterprise Suite of property automation to manage their entire hospitality operation from the front desk, spa, and sales operation, to Internet reservations and rate optimization.
AKA Collection offers residents seamless check-in experience. Maestro’s iPad Mobile Check-in and Signature Capture lets AKA’s front office teams meet the customer expectations, provision resident interaction and offers quick check-in. Maestro support was also important to AKA’s decision. Maestro’s support is 24/7 based in North America and its team members are hospitality professionals that understand AKA Collection’s business and its unique processes.
The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro’s revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience.