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Maestro and Revinate New Integration Enhances Hotel Reputation Management, Guest Communication

November 18, 2015

Maestro’s API Integration Gives Property Operators Easy Set Up and Access to Rich Guest Profiles

San Francisco, CA – Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, announces its new interface with the Maestro PMS integrated hotel property management system. The Maestro API integration enables hotel operators to utilize an easy-to-use guest engagement platform that can be set up in a matter of hours. The API expedites Customer Relationship Management (CRM) system integration and onboarding processes for personalized guest communication that strengthens loyalty and drives direct revenue.

Revinate is the leading provider of hospitality software for guest feedback and guest marketing. The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry’s most robust and well supported system for independent hotels, resorts, and multi-property groups.

The Revinate Marketing integration lets Maestro users send automated guest communications via email and SMS throughout the guest stay. These include communications such as pre-stay welcome emails, targeted offers while guests are on-property, and post-stay guest satisfaction surveys immediately after departure. Revinate is one of the only marketing automation platforms that caters exclusively to hoteliers, driving an average 10x return on marketing campaigns.

“Maestro is pleased that it can offer clients a direct integration with Revinate. The Revinate solution is an excellent product that can further our clients’ reputation management efforts, online review monitoring, and personalize guest communication,” says Warren Dehan, President of Maestro PMS.

Marc Heyneker, Revinate Co-Founder and CEO says, “Having a seamless integration with a PMS like Maestro is incredibly valuable, as both of our products are suited to customers who are looking for easier to use hospitality solutions. We look forward to expanding our mutual customer relationships.”

Makena Beach & Golf Resort in Maui, Hawaii is one Maestro property that adopted Revinate Marketing at the end of 2014. After a seamless integration, the Maestro PMS continues to send real time reservation data to Revinate to create guest profiles.  “With Revinate, our guest reservations turn into visual profiles with spend history. I can identify my loyal guests and even know their interests before they arrive on property.” says Declan McCarthy, General Manager at Makena. “Beyond just knowing about our guests, we can send targeted emails and track their results. Our Labor Day offer was one of our strongest campaigns, attracting over $135,000 in reservations.”