Careers | Hospitality Technology PMS Software for Hotels Resorts Clubs Spas Conference Centers

Key Responsibilities

• Deploy and install Maestro application and product suite in a variety of customer environments
• Respond to technical enquiries, problem diagnosis and resolution
• Assign customer reported problems to team members and oversee their follow-up
• Participate in the on-call schedule to provide afterhours customer support
• Ensure all support calls are managed in an efficient and timely manner
• Deliver an exceptional level of IT support to all clients and internal teams
• Troubleshoot and resolve technical issues related to Maestro applications
• Provide regular and proper communication to customers throughout the resolution process

Qualifications

• Operations or technical experience in a hospitality industry is required
• Basic to advance working knowledge of any Property Management System (PMS)
• Excellent communication/written skills
• Exceptional organizational and multitasking skills
• Ability to understand technical issues and articulate industry operational/technical solutions
• Working knowledge of MSSQL, database queries, Crystal Reports/SQL or any report writing tools; XML, HTML, CSS, operating systems such as Windows 2016 or higher
• Ability to diagnose, support and implement 3rd party system interfaces is an asset
• Ability to work independently and in a team dynamic
• Ability to do shift work including weekends
• Infrequent travel may be required when supporting our clients on-site

Desired Skills

• Previous work experience in Maestro PMS will bring a candidate to the forefront for selection
• Experience in end user support in a help-desk environment, preferably in a call center
• knowledge in Booking Engine, GDS/OTAs and/or Revenue Management systems a plus
• Knowledge of Hotel Night Audit, Hotel Accounting, Hotel Sales and Catering and/or Spa

Salary Range

• Competitive salary plus bonuses and profit sharing
  

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

Key Responsibilities

• Work within set deadlines to deliver high quality, well unit tested code using prescribed specifications
• Review, analyze, and modify existing code including testing and debugging
• Analyze the performance of programs and take action to correct deficiencies based on consultation with project technical lead and project managers
• Implement and troubleshoot programming changes and modifications
• Unit test own code, providing low/minimal error rate
• Participate in team discussions and develop solutions using best practices
• Provides timely technical status reporting to project technical leads
• Expected to prepare system documentation, test plans and deployment plans, where/when applicable

Required Skills

• 3-5+ years of professional development experience
• Formal education in Computer Science or related experience/education
• Expertise in C or C++ and other programming languages required
• Proficiency with Windows and Unix/Linux operating systems
• Knowledge of SQL, in particular, MS SQL Server or PostgreSQL
• Experience in Go programming (golang) is considered an asset
• Capable of writing clear and complete technical specifications
• Must have excellent communication skills and the ability to understand technical issues and articulate technical solutions

Desired Skills

• Background in hotel property management software solutions
• Knowledge of MS SQL Server, PostgreSQL and/or Oracle databases
• Experience in Java, Java Servlet and/or Go programming
• Knowledge of Crystal Reports or similar report writer
• Understanding of networking protocols and technologies

Salary Range and Benefits

• Competitive salary
• Health and dental benefits
• Life insurances
• Unlimited paid flexible time off
• RRSP match
• Hybrid schedule

Additional details

Position Availability: Immediately

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

We thank you for your interest, but only those qualified for interviews will be contacted.

Please submit resumes to: careers@maestropms.com

Key Responsibilities

• Provide onsite property Maestro software training (for class sizes of 5 – 15 trainees) and live support, at primarily North American based clients for an average of 2 ½ weeks per month.
• Oversee the development, implementation and delivery of a variety of training programs related to Maestro applications
• Provide on-going application training for existing clients
• Varying onsite hours (based on daily responsibilities of the installation and may require shift work)

Training

• New user training for single and multiple modules, rate/yield configuration and Maestro ledger balancing
• Refresher training to advanced users
• New Features Training and configuration strategies
• Go Live operational and management assistance for all key departments

Office Responsibilities

• Post installation training audit & client care
• Single and Multi-Module Operational Business Strategy discussions with clients
• Database configuration based on the client’s business model & operational requirements
• User documentation including online educational videos and in-depth application testing
• Ongoing learning of new features, reports and Maestro’s BI tool “Maestro Analytics”
• Perform Database Audits once a Database has been built using provided guidelines
• Facilitate online education webinars based on certified modules
• Provide demonstrations of certified modules
• Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
• Ability to do shift work maybe required, to accommodate training requirements for our international clients

Qualifications

• Must have 3+ years of hotel operational experience – this is a requirement
• Must have 3+ years training experience, (training with hotel/resort industry preferred)
• Must have a valid passport and required documentation to travel as necessary
• G-class driver’s license
• Working knowledge of PMS systems
• Hotel online marketing knowledge including Booking Engines and GDS/OTA is a plus
• Knowledge/experience in Hospitality Accounting following industry standards
• Knowledge of Hotel Night Audit, Condo/Timeshare, Hotel Sales & Catering and/or Spa

Desired Skills

• Previous Maestro PMS experience
• Previous application training in a hospitality environment
• Excellent communication, presentation and written skills
• Strong Troubleshooting skills, ability to multitask and manage multiple clients
• Expert command of Microsoft Word & Excel
• Excellent Customer relations skills – managing client requests, answering questions and escalating issues/concerns
• Understands learning types, agendas and time management within a classroom using industry operational examples

Salary Range

• Competitive salary plus bonuses and profit sharing

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

Key Responsibilities

• Provide expert support to end users in the identification and resolution of application related issues
• Lead all efforts as it pertains to incident resolutions escalation of complex issues and provide advice on tactical and strategic solutions
• Deliver an exceptional level of Application support to all clients and internal teams
• Troubleshoot and resolve technical issues related to Maestro applications
• Provide regular and proper communication to customers throughout the resolution process
• This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.

Qualifications

• Experience in the hospitality operations is required
• Experience working with Property Management System (PMS) considered an asset
• Minimum 2 years of work experience in the hospitality industry is required
• Experience/involvement with new system implementation considered an asset
• Hotel Night Audit, Hotel Accounting and Hotel Sales and Catering knowledge and or SPA is preferred
• Hotel online marketing knowledge including Booking Engine and GDS a plus
• End user support in a help-desk environment, preferably in a call center
• After hours pager support (on rotation) and ability to do shift work
• Previous experience in Maestro PMS will bring a candidate to the forefront for selection
• Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions to clients
• Limited travel is required when supporting our clients on-site. Daily duties include client support and assisting Maestro Support Managers in resolving client application support issues.

Desired Skills

• Effective communication (written & verbal) and interpersonal skills
• Highly service-oriented with exceptional customer service skills
• Can-do attitude, strong time-management skills and ability to work quickly under pressure
• Strong proven experience in critical thinking, formal incident and problem management
• Ability to work independently as a self-starter, and within a team environment to brainstorm and collaborate
• High ability to multitask, remain organized and prioritize effectively under pressure

Additional Details

• Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com