Careers | Hospitality Technology PMS Software for Hotels Resorts Clubs Spas Conference Centers

Key Responsibilities

• Provide onsite property Maestro software training (for class sizes of 5 – 15 trainees) and live support, at primarily North American based clients for an average of 2 ½ weeks per month.
• Oversee the development, implementation and delivery of a variety of training programs related to Maestro applications
• Provide on-going application training for existing clients
• Varying onsite hours (based on daily responsibilities of the installation and may require shift work)

Training

• New user training for single and multiple modules, rate/yield configuration and Maestro ledger balancing
• Refresher training to advanced users
• New Features Training and configuration strategies
• Go Live operational and management assistance for all key departments

Office Responsibilities

• Post installation training audit & client care
• Single and Multi-Module Operational Business Strategy discussions with clients
• Database configuration based on the client’s business model & operational requirements
• User documentation including online educational videos and in-depth application testing
• Ongoing learning of new features, reports and Maestro’s BI tool “Maestro Analytics”
• Perform Database Audits once a Database has been built using provided guidelines
• Facilitate online education webinars based on certified modules
• Provide demonstrations of certified modules
• Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
• Ability to do shift work maybe required, to accommodate training requirements for our international clients

Qualifications

• Must have 3+ years of hotel operational experience – this is a requirement
• Must have 3+ years training experience, (training with hotel/resort industry preferred)
• Must have a valid passport and required documentation to travel as necessary
• G-class driver’s license
• Working knowledge of PMS systems
• Hotel online marketing knowledge including Booking Engines and GDS/OTA is a plus
• Knowledge/experience in Hospitality Accounting following industry standards
• Knowledge of Hotel Night Audit, Condo/Timeshare, Hotel Sales & Catering and/or Spa

Desired Skills

• Previous Maestro PMS experience
• Previous application training in a hospitality environment
• Excellent communication, presentation and written skills
• Strong Troubleshooting skills, ability to multitask and manage multiple clients
• Expert command of Microsoft Word & Excel
• Excellent Customer relations skills – managing client requests, answering questions and escalating issues/concerns
• Understands learning types, agendas and time management within a classroom using industry operational examples

Salary Range

• Competitive salary plus bonuses and profit sharing

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

Key Responsibilities

• Provide expert support to end users in the identification and resolution of application related issues
• Lead all efforts as it pertains to incident resolutions escalation of complex issues and provide advice on tactical and strategic solutions
• Deliver an exceptional level of Application support to all clients and internal teams
• Troubleshoot and resolve technical issues related to Maestro applications
• Provide regular and proper communication to customers throughout the resolution process
• This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.

Qualifications

• Experience in the hospitality operations is required
• Experience working with Property Management System (PMS) considered an asset
• Minimum 2 years of work experience in the hospitality industry is required
• Experience/involvement with new system implementation considered an asset
• Hotel Night Audit, Hotel Accounting and Hotel Sales and Catering knowledge and or SPA is preferred
• Hotel online marketing knowledge including Booking Engine and GDS a plus
• End user support in a help-desk environment, preferably in a call center
• After hours pager support (on rotation) and ability to do shift work
• Previous experience in Maestro PMS will bring a candidate to the forefront for selection
• Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions to clients
• Limited travel is required when supporting our clients on-site. Daily duties include client support and assisting Maestro Support Managers in resolving client application support issues.

Desired Skills

• Effective communication (written & verbal) and interpersonal skills
• Highly service-oriented with exceptional customer service skills
• Can-do attitude, strong time-management skills and ability to work quickly under pressure
• Strong proven experience in critical thinking, formal incident and problem management
• Ability to work independently as a self-starter, and within a team environment to brainstorm and collaborate
• High ability to multitask, remain organized and prioritize effectively under pressure

Additional Details

• Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

Key Responsibilities

• Work within set deadlines to deliver high quality, well unit tested code using prescribed specifications
• Review, analyze, and modify existing code including testing and debugging
• Analyze the performance of programs and take action to correct deficiencies based on consultation with project technical lead and project managers
• Implement and troubleshoot programming changes and modifications
• Unit test own code, providing low/minimal error rate
• Participate in team discussions and develop solutions using best practices
• Provides timely technical status reporting to project technical leads
• Expected to prepare system documentation, test plans and deployment plans, where/when applicable

Required Skills

• 3-5+ years of professional development experience
• Formal education in Computer Science or related experience/education
• Expertise in C or C++ and other programming languages required
• Proficiency with Windows and Unix/Linux operating systems
• Knowledge of SQL, in particular, MS SQL Server or PostgreSQL
• Experience in Go programming (golang) is considered an asset
• Capable of writing clear and complete technical specifications
• Must have excellent communication skills and the ability to understand technical issues and articulate technical solutions

Desired Skills

• Background in hotel property management software solutions
• Knowledge of MS SQL Server, PostgreSQL and/or Oracle databases
• Experience in Java, Java Servlet and/or Go programming
• Knowledge of Crystal Reports or similar report writer
• Understanding of networking protocols and technologies

Salary Range and Benefits

• Competitive salary ($80K-100K+)
• Year-End bonuses
• Profit sharing
• Group Health Benefits program
• Vacation days plus 5 additional PTO days per year

Additional Details

• Position Availability: Immediately
• Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

We thank you for your interest, but only those qualified for interviews will be contacted.

Please submit resumes to: careers@maestropms.com

Key Responsibilities

• Deploy and install Maestro application and product suite in a variety of customer environments
• Respond to technical enquiries, problem diagnosis and resolution
• Assign customer reported problems to team members and oversee their follow-up
• Participate in the on-call schedule to provide afterhours customer support
• Ensure all support calls are managed in an efficient and timely manner
• Deliver an exceptional level of IT support to all clients and internal teams
• Troubleshoot and resolve technical issues related to Maestro applications
• Provide regular and proper communication to customers throughout the resolution process

Qualifications

• Operations or technical experience in a hospitality industry is required
• Basic to advance working knowledge of any Property Management System (PMS)
• Excellent communication/written skills
• Exceptional organizational and multitasking skills
• Ability to understand technical issues and articulate industry operational/technical solutions
• Working knowledge of MSSQL, database queries, Crystal Reports/SQL or any report writing tools; XML, HTML, CSS, operating systems such as Windows 2016 or higher
• Ability to diagnose, support and implement 3rd party system interfaces is an asset
• Ability to work independently and in a team dynamic
• Ability to do shift work including weekends
• Infrequent travel may be required when supporting our clients on-site

Desired Skills

• Previous work experience in Maestro PMS will bring a candidate to the forefront for selection
• Experience in end user support in a help-desk environment, preferably in a call center
• knowledge in Booking Engine, GDS/OTAs and/or Revenue Management systems a plus
• Knowledge of Hotel Night Audit, Hotel Accounting, Hotel Sales and Catering and/or Spa

Salary Range

• Competitive salary plus bonuses and profit sharing
  

Work Permit: Applicants who do not already have legal permission to work in Canada, with a valid passport, will not be considered.

Please submit resumes to: careers@maestropms.com

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is maintaining continued growth by adding to our sales and marketing teams to sell & promote our latest software solutions.

We are interested in hearing how you can add your talents to our growing team! The Junior Sales Specialist will provide daily operational support to both the Sales and Marketing teams, manage sales leads, prospects and nurturing with the opportunity to initiate outbound calls for business development. Work with team members to complete administrative activities, manage and coordinate follow up tasks, and assist on special projects. Based on experience and skills, the selected individual will have opportunity to expand responsibilities into an inside sales role.

Our ideal candidate will have at least 2 years experience in a similar position, preferably in the hospitality or hospitality tech space.

This is a hybrid model role until further notice, working from home and our head office located in Markham, Ontario.

Responsibilities

Sales coordination Duties

• Ongoing management of sales opportunity database (Maximizer), email lists and master client reference database
• Ongoing management of email/portal incoming leads, qualify new incoming sales prospects and conversion to leads
• Manage ongoing nurturing program for sales team 'assigned leads' in all stages as dictated by management
• Provide administrative support to the sales and marketing team as needed and directed by management
• Manage RFP/RFI process from beginning to end and together with respective sales team assigned including and not limited to responses and providing overall support while maintaining updated content in response libraries

Business Development Duties

• Initiate outbound calls to potential clients from provided leads, lists, or from independent research
• Manage ongoing business development opportunities including ongoing management of Lead Forensics portal, including pulling reports, prospecting/cold calling and monitoring of the portal
• Management of own assigned leads up to closing. Including managing/conducting demos, quotes and contracts. (inside/outside sales opportunities)
• Produce and provide reports to management as needed
• Ongoing management of sales chat portal and sales 888 phone line.
• Manage client reference list, facilitate prospect reference requests from sales team and conduct courtesy requests to clients

Marketing Duties

• Assist Marketing Manager as needed with ongoing monitoring and management of online portal presence/listings
• Assist Marketing Manager as needed with administration of customer feedback program and online reviews
• Assist with special marketing events including tradeshows and conferences.
• Some out-of-town travel required to these events
• Assist Marketing Manager with ongoing review and management of hospitality tech portals to maintain and expand online presence

Qualifications

• Post secondary education.
• 2 + years of experience in a related role or industry preferred.
• Communication Skills: Strong verbal and written communication skills are essential.
• Computer Skills: Advanced Proficiency in computer applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Organizational Skills: responsible for managing multiple tasks and deadlines, so strong organizational and time management skills are crucial.
• Attention to Detail: detail-oriented to ensure accuracy in handling documents, scheduling appointments, and managing data.
• Interpersonal Skills: Administrators interact with various individuals daily, and should possess strong interpersonal skills to maintain positive relationships and handle conflicts professionally.
• Multitasking: require handling multiple tasks simultaneously, so the ability to multitask efficiently is important.
• Team Player: The ability to work well within the sales and marketing team and collaborate effectively with others is essential.
• Report Writing: Strong written communication skills.
• Attention to Detail: Being meticulous in data collection and reporting helps maintain accuracy and reliability.
• Time Management: Managing deadlines and producing reports in a timely manner is essential, especially for real-time tracking.
• Sales Knowledge: Understanding the industry or subject matter being reported on allows for context-aware and insightful reporting.
• Prospecting education skills
• Demoing
• Interpersonal Skills: Collaborating with different teams and stakeholders may be necessary to collect data and ensure alignment in reporting.

Salary: $53,000 base salary plus commission potential salary $79,000 +

Please submit resumes to: careers@maestropms.com

About Us

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups. Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.

Key Responsibilities

• Consultation and Analysis: Engage with clients to understand their payment needs, infrastructure, and desired outcomes.
• Integration Assistance: Guide clients through the process of adding credit card payment capabilities to their installations, ensuring the highest levels of security and compliance.
• Training: Provide training sessions to clients on how to manage, troubleshoot, and optimize their new payment features.
• Compliance and Security: Ensure that clients' installations meet all necessary regulations and standards, including PCI DSS.
• Collaboration: Work closely with our development and support teams to address any technical challenges or client-specific requirements.
• Documentation: Create and maintain thorough, up-to-date documentation on payment integration processes, best practices, and FAQs.
• Feedback Loop: Gather feedback from clients on the integration process and use this to recommend improvements to our software and integration methodologies.
• Continuous Learning: Stay updated on the latest trends, regulations, and best practices in payment processing and related technologies.

Required Qualifications

• Bachelor's degree in Business, IT, or related field.
• Proven experience in payment gateway integrations, preferably within the lodging or hospitality industry.
• Strong understanding of credit card processing, including PCI DSS compliance.
• Excellent communication and interpersonal skills.
• Ability to work autonomously and as part of a team.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to manage multiple projects and clients simultaneously.

Desired Skills

• Certification or training in payment systems and technologies.
• Familiarity with hotel Property Management Systems or similar.
• Experience in a customer-facing role in the software industry.

Compensation and Benefits

• Competitive salary and bonus structure.
• Comprehensive benefits package.
• Continuous learning opportunities.
• Collaborative and innovative work environment.

Please submit resumes to: careers@maestropms.com

About Us

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.

Key Responsibilities

• Assist and participate in software version certification testing
• Observe and comply with version release process and controls
• Adhere to test plans and testing protocols
• Conduct staff orientation
• Perform weekly software testing
• Clear and concise documentation of incident issues and testing results
• Install and configure test environments
• Coordinate test environment readiness and create test data as required to fulfill all testing requirements including all devices/peripherals to perform successful testing
• Assist QA Assistant Manager in ensuring certification deadlines are met

Required Qualifications

• Understanding of credit card processing protocols skills such as: EMV devices
• Knowledge of creating/connecting/copying databases
• Knowledge of SQL and SQL queries is an asset
• Knowledge of mobile tools: such as mobile check-in/checkout applications
• Create Quick reference guides and Support related documentation for clients or internal staff
• Hospitality industry experience is an asset
• Solid understanding of Google GO
• Solid knowledge of Office tools: PowerPoint/Excel/Word
• Technical aptitude
• Troubleshooting skills
• Analytical skills
• Clear and concise communication skills: verbal and written
• Able to work independently with minimal supervision
• Ability to work under pressure to meet version release certification deadlines

Other Requirements

• Able to work long hours, weekend and holiday shifts on occasion to meet certification deadlines
• Compliant to office hybrid schedule
• Flexibility for in-office work as needed depending on testing requirements (such as when device testing is required)

What We Offer

• Competitive Salary
• Health/Dental Benefits
• Yearly bonus, DPSP
• Hybrid schedule 50%
• Family culture

Successful candidate will be trained and will work for six months within Support Application team to allow candidate to obtain necessary certification on the software before being transferred to the Quality Assurance (QA) team

Please submit resumes to: careers@maestropms.com