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Inconsistent arrival experiences have hounded hotel operators for years—it’s time for technology to even the score by smoothing out the experience for everyone

Hoteliers are adding an All-In-One property-management system to their 2025 budgets to better serve guests, create a consistent service journey, and adapt to technology’s evolving presence in hospitality

Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society

The modern hotel PMS is helping guests stay organized and hotels remain profitable

Artificial intelligence is uniting departments and supporting hospitality from behind the scenes

Conversations at HITEC confirmed that an All-In-One property-management system with Open APIs, centralized guest data, and embedded payments will provide the technology stabilization operators need to weather turbulent times and be grounded for future growth

Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844

Hoteliers planning on new hires and seasonal hires must focus on shorter lessons, interactive experiences, and providing accessible learning tools to workers

A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more

Through embedded systems, hoteliers can ensure guest data stays within their purview while providing a more comprehensive guest experience from beginning to end

By breaking down departmental barriers, embracing unified data management through an all-in-one PMS, and leveraging modern guest engagement tools, hotels position themselves as pioneers in guest-centric service, setting new standards of excellence in the hospitality industry

Six game-changing PMS capabilities hoteliers are leveraging for success in 2024

Hotels are breaking down the walls between departments and improving their knowledge and situational awareness of the marketplace — powered by PMS technology

All-in-one PMS technology has evolved to encompass nearly every aspect of hotel operations, leveling the playing field for independents across the industry

Modern PMS technology provides invaluable support to independent hotel operations from training to disaster recovery

To gain a competitive advantage, hotel operators must embrace centralized data practices to help them level the playing field against established brands

Answering questions about data stored in the cloud and how hotel & resort operators can curtail uncertainty

Three ways PMS innovation can step up to relieve pressure for operators everywhere

Resorts are embracing technology to improve cross-selling and ancillary revenue

Tapping a skilled technology partner to handle the necessary integrations between the property-management system and other on-premises solutions will give operators a greater chance for success

Operators raise technology budgets to capitalize on new innovations and better service

The right team will encompass nimble reactions, personal support, and reliability; These traits will ensure the PMS vendor speaks hoteliers’ language and comes to the table with their own ideas to help meet operational goals

Hospitality technology companies are integrating with more and more third parties, and these relationships are almost as valuable as the services they offer at the ground level

Workers are finding modern PMS technology to be more efficient and easier to use because it seamlessly connects nearly every area of hotel operations

Operators looking to regain control of their businesses in a limited labor market should analyze their booking, check-in/-out, kiosk integration and two-way communications practices

While the benefits of going paperless are clear, getting there isn’t so simple; Independent operators should work closely with their property-management system provider to put a solution in place that can shoulder the burden that comes with a lack of physical paper

Modern Web Browser hotel property-management systems enable hotels to host data on site to maintain access and control while providing all the mobility benefits afforded by a cloud-based system and with less reliance on IT staff; Visit Maestro in Booth #1325 at HITEC Orlando

Independent operators often have diverse needs that are best served by a sophisticated PMS solution platform coupled with extensive APIs that help them stand out and succeed in their market; Visit Maestro in Booth 1325 at HITEC Orlando

Growing importance of hospitality technology is extending the service culture reach beyond the front desk

How independent hoteliers can use an integrated PMS to offer a robust loyalty program and compete with big brands

Not all Web browser-based property-management systems are alike, and not all need to reside in the cloud; Five things independent hotels will want to know about implementing this technology

The best parts of hospitality, begins with a conversation; A quality tech vendor will do everything in its power to provide up-to-date information, templates for training, and in-person demonstrations

The devil is in the details; When choosing a property-management system provider, hoteliers should research

Hoteliers should talk to their PMS provider about implementing an automated back-up plan with an on-premises deployment, or about options to get hosted in the cloud with managed backups; Being prepared and diligent is key to protection

Redefining guest and employee experiences starts with redefining the role of the hotel PMS, from ongoing contactless innovation and data security to product integration with gateway systems, OTA channels, and CRM platforms

Are hotels making the most out of the technology they have? This is becoming a crucial question for leaders to ask as technology takes on a greater share of daily operations.

Finding a property-management system that enables hoteliers to stay current with technology at low to no cost outside of their software subscription commitment vs. returning to the marketplace in search of costly new upgrades over time, is key to long term success
By Warren Dehan

Hoteliers must find a way to retain the skilled workers who come their way; Technology designed to make employees’ lives easier is the answer — and it all starts with the PMS
By Warren Dehan

Four simple truths will enable hotel and resort operators to assess the right cloud-based property-management
By Warren Dehan

Hotel & Resort operators do not need a mobile app to facilitate guest engagement and a mobile check-in experience; High-touch guest interactions can be streamlined via browser-based web applications, text messaging, and email communications leveraged from their property-management system

Whether hosted in the cloud, on premise, or in a self-managed data center, managing your security risks should be IT’s top priority to keep your data, and your guests, safe
By Warren Dehan

Leader in PMS software solutions for independent hotels and resort groups provides key reasons why hoteliers are embracing the trend

A hotel’s technology provider must be a true partner in every sense of the word and be willing to adapt to change, welcome feedback and put customer service first
By Warren Dehan

Mobile check-in is ideal for independent hotels due to its ability to be used by anyone with a mobile device while personalizing the stay experience to meet each guest’s preferences