Enhancements to Include, Mobile Apps & Portable Operations, Enhanced Channel Management, More BI & Analytics Data Mining Views, Expanded APIs for 3rd Party Integrations to Boost Property Performance
Maestro PMS has always focused on the luxury and full-service hotel, resort, conference center and multi-property independent operator, providing leading edge competitive property management system tools to assist in effectively running their operations. Our service culture is a major focus of delivery to our clients, and continues to be an area we develop to offer highly respected support services in line with what the industry demands. After meeting our roadmap objectives for 2018, including tablet-based spa intake forms, online e-signature for contracts, mobile check out and expanded analytics and data mining tools, we continue to reflect on the needs of our clients and the industry for 2019 to define our path forward.
With our continuous addition of innovations in guest engagement and mobile tools, one of the major initiatives for 2019 is the development of a new tablet-based user interface to Maestro. This will complement our windows and browser-based versions already deployed in both cloud and on-premise versions amongst our global user base. The intention of Maestro Tablet will be to promote the mobile needs of staff in the evolving environment of the front desk check in experience, and support the need for portable hotel operations. It will have the sophistication of Maestro coupled with ease of use in a portable format. This will add to our existing mobile check in and check out apps, and create a natural extension to the operational tools in place for staff and guests. Maestro Tablet will provide fully functional access to Maestro for hotel staff via an easy to use intuitive and responsive design for employees moving around the property, sitting with guests in a lounge or working remotely, with the same depth of features our clients have come to enjoy and expect.
To complement the e-signature feature we added last year, we will be implementing a document management system into Maestro, making communications with guests and sales prospects easily retrievable from within their Maestro profile. This feature will ensure that Maestro Front Office and Sales & Catering users have access to relevant information that makes users more informed and helps promote proactive and better guest and group services, all residing on our integrated central guest database.
2019 will be a year of substantial new offerings, but also as importantly, subtle improvements in features, reports and performance that affect the day to day operations of our hotel and resort clientele. In addition to the above mentioned new functionality, Maestro’s existing capabilities in the areas of guest relationship management, channel management integrations, business intelligence forecasting tools, analytics and data mining, text messaging capabilities and sustained additions to our APIs for third party integrations are already underway on our 2019 development schedule.