August 6, 2014
Guests Book At Your Property To Bask In Personalized Service From Hospitality Pros. Now It’s Your Turn. When It’s Time To Upgrade To A New Property Management System (PMS), We Can Make The Transition Process An Easy One. When You Select NORTHWIND Maestro PMS You Will Have A Smooth Migration At The Hands Of An Experienced Installation Team That Understands Your Business. Click Here To Learn More About Maestro’s Solutions For Profitability And Productivity.
Warren Dehan, NORTHWIND President
Ready to Go Live Without the Drama? We Configure Your System Based on What Succeeds for Your Property
Guests book at your property to bask in personalized service from hospitality pros. Now it’s your turn. When it’s time to upgrade to a new property management system (PMS), we can make the transition process an easy one. When you select NORTHWIND Maestro PMS you will have a smooth migration at the hands of an experienced installation team that understands your business. Click here to learn more about Maestro’s solutions for profitability and productivity.
NORTHWIND is provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotel, resorts, and multi-property groups.
“The NORTHWIND-Maestro professional team understands how to streamline your PMS upgrade process so your property’s management and staff are completely comfortable with the new system when it goes live,” said Warren Dehan, NORTHWIND President. “To ensure a smooth transition, the Maestro migration process starts long before your install date. The first thing we do is assign a seasoned project manager (PM) who works closely with your hotel’s staff to understand your policies, processes and spirit. Our PM has extensive hotel management experience and oversees a team that guides every step of your migration. When your Maestro system goes live, our staff will be there to support your property’s operation during the transition.”
We get to know you…before configuration begins
Dehan said, “NORTHWIND’s method is simple and effective: the Maestro migration team becomes part of your property staff. We field three groups of hotel professionals who work collaboratively on all PMS migrations.”
1. Project Management: NORTHWIND’s PM and team leaders work closely with your management and staff to understand your processes, client profile, and operational goals before we begin training.
“We selected NORTHWIND because they take a personal interest in their clients,” says JoAnna Kay, Assistant GM for the Horton Grand Hotel in San Diego’s Gaslamp Quarter. “The Maestro project lead worked with me closely before the entire team came on the property. Their training was personalized for us because they had a full knowledge of our operation.”
Ed C. Vandenack, BA, CHA Principal at The Edge Hospitality Management, Inc., said, “We were a new-build property, and NORTHWIND’s migration team helped our staff at the Inn at Harbor Shores be up and running on time for its May 2014 opening deadline.”
2. Preparation: The Management Services, Technical Services, and Database Configuration Teams make sure Maestro is configured to meet your business and operational requirements. They migrate your legacy system’s database, including the hotel’s guest history and reservations data prior to coming on property. Once on property, they ensure all 3rd party interfaces are communicating seamlessly and assist with Maestro’s installation on your server and workstations.
“NORTHWIND had the best integration between front office operations and sales systems. They converted both our old front office system and sales system to the Maestro PMS and Sales & Catering at the same time,” said Kay.
Inn at Harbor Shores’ Principal Vandenack said, “We value NORTHWIND’s help to bring across Maestro’s daily financial numbers into our Corporate Accounting software system. NORTHWIND also helps us pull the right data from our POS for our ledger numbers in the back office.”
3. Deployment: The Maestro Application Training and Interfaces team provides on-site training, go-live assistance, and interface setup and testing.
Vandenack: “We started marketing our property and tracking room sales in Excel a year and a half before opening. NORTHWIND trained our team and guided our data transfer and conversion. When we plugged in Maestro, we had as smooth an opening as possible.”
“NORTHWIND uses project management software that includes a project calendar with activity milestones, reminders, and access to all project documents for an orderly migration,” Dehan said. “We work with each client to set goals that balance their staffing requirements with a realistic installation schedule. Everything we do is designed to simplify their Maestro migration.”
Everything is included in your Diamond Plus Service
NORTHWIND’s Diamond Plus Service keeps Maestro running smoothly. The service includes on-demand and one-on-one refreshers and advanced training; upgrades and enhancements; 24/7 support from our North American offices; eLearning, and more.
For a demo of the Maestro Property Management Suite featuring please contact NORTHWIND at 1.888.667.8488 or email info@maestropms.com.