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The Common Online Guest Journey Begins With Only a Room Booking – Maestro PMS Offers Deeper Engagement with Integrated Online Spa and Activities Booking for Independents

Lodging & Day Guest Spa and Activities Booking Lets Traveler’s Personalize their Stay with Revenue Adding Amenities

Markham, Ontario – July 12, 2017 – The discerning guest travels to full-service resorts for much more than the room.  Unfortunately that is all that most online booking systems deliver.

Maestro PMS knows the typical guest journey only begins with the room.
That is why ten years ago Maestro developed additional spa and activities booking integration to its already robust online booking engine, ResWave.   

Maestro PMS is the preferred property management software provider of leading independent hotels, resorts, condos and multi-property groups, with lower cost direct bookings and increased online revenue opportunities.  

Travelers can personalize their stay with revenue adding amenities

“Maestro worked with its luxury independent resort clients to develop a Spa and Activities Booking System flexible enough for the most respected destinations,” said Warren Dehan, Maestro PMS President.

“Our Spa and Activities System creates each guests’ and groups’ activity schedule, spa treatment appointments, and additional amenity requests.

“This is linked to the guest’s profile for personalized service and more effective marketing campaigns.

“We added our robust Spa and Activities System functionality to our ResWave booking engine so both lodging and day guests can customize their resort stay online with value-add amenities and activities.” 

Spa and Activities Booking System allows spa guests to request specific therapists, treatment rooms, and specify allergies or other attributes for their reservation.

Maestro includes guest spa and activity bookings in the reservation confirmation and includes a detailed single guest itinerary in the pre-arrival email.

Mary Arcuri, Group Director of Reservations and Revenue with Ocean House Management, said,
“ResWave’s Spa and Activity Management System gives our resort guests the flexibility to create their own online reservations with all the activities they want customized perfectly to their needs.

“The system also lets local residents book day-use activities online at any of our three resorts.

“ResWave reduces the number of calls our reservation office takes and gives guests the freedom to pick the activities they want from our website.”

Ocean House Management operates three separate properties with unique personalities on one Maestro Multi-Property system.

The OH! Spa at Ocean House in Watch Hill is the only Forbes Five-Star spa in Rhode Island.

Maestro’s Spa and Activities System also provides mobile booking access for guests and mobile personal scheduling for spa providers.

Personal scheduling enables therapists to see their current schedules on their handheld device and confirm appointments.

Therapists can also view details of each appointment including the type of treatment, treatment room and other important details.

The spa manager can see which staff has confirmed and acknowledged their appointments. This creates a more efficient, paperless and real-time operation.